Need help -> messed up WHM

[Erizo]

Hello,

I have been working with cPanel and WHM completely (on vps) for little now, but it was not until recently that i got my own cpanel vps optimized :p (Been working mostly with webmin) Anyways, back to the point.

So i had some knowledge on it, i needed more, and, besides google, i needed a partner. So i teamed up with a guy i thought was an expert, so i could ask some questions and for me to get to know more.

So i asked this guy if there was a better way to move the accounts from another server withouth ssh, and he told me that he could do it, and tell me a better way, so i let him do it meanwhile i'm not at home.

To short the story a bit, he messed up. So he tried cleaning the mess by re-applying the ostemplate over the vps, and rebuilding some stuff and i don't know what more (nor i want to! this should have not happened )

So now i can access WHM again, but neither of the accounts that were on the server are displaying, plus going directly to the IP now displays the Apache default page instead of the default cPanel page. And, well, cannot access any of the accounts.

Anyone can point me to what could i do? Sorry for this. And yes, that "expert" that was "helping me" hasn't come online on msngr since then, lol.

Thanks in advance.

EDIT: new accounts can be created and do appear on the whm, but old accounts don't appear. DNS zones of old accounts DO appear. Fairly complicated -_-

 

[jayh38]

First of all, I would change the root pass asap so this person doesn't get in again when he feels like "playing".

Now, I would hope the vps was not destroyed or used a rebuild option. Did you have account backups generated or packages available prior to this mess up? If so, you may be best to just restore backups and see if things get sorted.

Otherwise, this may take some digging and help via a forum may be problematic as its going to be many things that need to be looked at if its a complete mess.

 

[Erizo]

First of all, I would change the root pass asap so this person doesn't get in again when he feels like "playing".

Now, I would hope the vps was not destroyed or used a rebuild option. Did you have account backups generated or packages available prior to this mess up? If so, you may be best to just restore backups and see if things get sorted.

Otherwise, this may take some digging and help via a forum may be problematic as its going to be many things that need to be looked at if its a complete mess.

Of course i changed the root password. That was the first thing i did.

He said he tried with HyperVM's Recover Corrupted Vps option.

I didn't had any backups on the vps, since everything was new.

The cPanel was like it wouldn't recognize the accounts on the server, so i did an upgrade. After the upgrade, it seemed normal, but it wouldn't now even detect the old accounts.

 

[cPanelDavidG]

You may wish to have one of our technical analysts take a look at your server: http://tickets.cpanel.net/submit

 

[cPanelDavidG]

Thank you, David, i will open a ticket. Guess i should ask for more proof on guys who think themselves cpanel&vps geeks, lol. So i know who i should hire next time. And, do backups :p

I usually recommend checking these forums as well as those on WebHostingTalk. Between those two resources, you are bound to get feedback, especially if outsourcing to one of the more well-known companies that handle system administration services and are familiar with cPanel/WHM.

 

[Erizo]

You may wish to have one of our technical analysts take a look at your server: http://tickets.cpanel.net/submit

Thank you, David, i will open a ticket. Guess i should ask for more proof on guys who think themselves cpanel&vps geeks, lol. So i know who i should hire next time. And, do backups :p