Need help to renewing SSL for Website

James Carruthers

Registered
Jul 22, 2019
3
0
1
Sunshine Coast, BC
cPanel Access Level
Website Owner
Help!

My SSL certificates have expired. Previously, I paid Canadian Web Hosting for it. But it was expensive. On doing a little googling, I see that free SSL certificates can be generated within cPanel. However, I don't see the SSL Wizard anywhere in my interface, and the manage SSL page doesn't offer me any options other than "update" by re-filling in the form fields with the old, expired certificate code.

Obviously, I'm not an experienced user. However, most of the cPanel interface is pretty self-evident and I can stumble through other tasks I need to do. But for some reason SSL renewal remains rather opaque, I'm afraid.

Anyhoo... this is actually a bit of an emergency. The SSLs all expired while we were moving this week and I didn't have time to attend to it. Now I'm scrambling!
 

James Carruthers

Registered
Jul 22, 2019
3
0
1
Sunshine Coast, BC
cPanel Access Level
Website Owner
Ok, so Canadian Web Hosting activated Let's Encrypt SSL for me and I can see it now in cPanel.

However, when I try to use it I get this error:
Code:
There was a problem processing your request Error issuing certificate Failed to issue certificate Updating challenge for cpanel.example.com: acme: error code 403 "urn:ietf:params:acme:error:unauthorized": Invalid response from cPanel Login [23.111.xx.xx]: "\n<!DOCTYPE html>\n<html lang=\"en\" dir=\"ltr\">\n<head>\n <meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\n " (order URL: https://acme-v02.api.letsencrypt.org/acme/order/6178152/76364125)
 
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