need help tracing an email


Well-Known Member
Dec 7, 2004
I have complaint from my user saying that they can't receive email from a particular person. I have checked my mailscanner log that this email never even came into the server or else mailscanner would have picked it up.

So, I assume that it was blocked by my DNSBL. I have check the DNSBL servers and the sender's IP was not listed in any of them.

Anyone can tell me how else should I check why that email doesn't come into my server? I got the sender to send a copy of the mail to my gmail account and it does work.

Here is the header from that email :
Delivered-To: [email protected]
Received: by with SMTP id j16cs131178pym;
        Wed, 29 Nov 2006 19:51:35 -0800 (PST)
Received: by with SMTP id o18mr5407664wxa.1164858694974;
        Wed, 29 Nov 2006 19:51:34 -0800 (PST)
Return-Path: <[email protected]>
Received: from ( [])
        by with ESMTP id 10si16696506wrl.2006.;
        Wed, 29 Nov 2006 19:51:34 -0800 (PST)
Received-SPF: pass ( domain of [email protected] designates as permitted sender)
Received: from ([]) by with MailEnable WebMail; Thu, 30 Nov 2006 11:49:58 +0800
To: <[email protected]>
From: "[email protected]" <[email protected]>
Subject: Testing Mail
Date: Thu, 30 Nov 2006 11:49:58 +0800
Message-ID: <[email protected]>
X-Mailer: MailEnable Web Mail 1.1
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="--=_NextPart_000_000B_0EBB3B41.A3E3495F"
X-Read: 0
X-Priority: 1
X-MSMail-Priority: High
X-ME-Bayesian: 0.000000

This is a multi-part message in MIME format.