Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Need help with outgoing spam emails

Discussion in 'E-mail Discussion' started by Sam20e, Jan 6, 2015.

  1. Sam20e

    Sam20e Registered

    Joined:
    Apr 26, 2013
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Reseller Owner
    Hi cPanel Team

    Support Request Id 5882951

    I'm not quite satisfied with the replies as that did not help me much..

    generally one of my cpanel account sending out spam emails - via some php file uploaded randomly. I already scanned, changed cp pass, ftp pass, updated the script etc. No use. I have no idea how people uploading this script and sending spam emails (within 10min 8000+mails)

    I checked /var/log/messages couldnt find any logs. I really need some help here, is there any way I can create a filter (exim config) and block ALL outgoing email capabilities of 1 particular cpanel account? Please refer my ticket for further details and sample email

    Thanks
    Sam
     
    #1 Sam20e, Jan 6, 2015
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,309
    Likes Received:
    393
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Greetings, it seems the ticket was useful to you after you created this thread.

    I would only add that if it was me, and I did not trust this user that has this script keep showing back up on his account, I would kill his account rather than look for a way to limit or kill his ability to send emails, and keep him.

    As a Reseller your actions are, I'm assuming, limited here to whatever your Hosting Provider permits you access to.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Infopro, Jan 6, 2015
  3. Sam20e

    Sam20e Registered

    Joined:
    Apr 26, 2013
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Reseller Owner
    Hi

    Yes, but the issue here is i cannot suspend terminate his account. Let me summarize, this customer of mine he is a SME owner.. an online family based shopping portal. His IT knowledge is very much limited and I'm quite he never used his cpanel acc before. So i'm kinda helping this customer. I already changed his cpanel/ftp pass etc.

    I wont be able to suspend/terminate his acc. I ran a maldet scan now and removed few files and removed his domain from localdomains file. Lets keep our fingers crossed

    Sam
     
    #3 Sam20e, Jan 6, 2015
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,309
    Likes Received:
    393
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    I'm guessing that the shopping portal software is probably out of date and not secure. Worse, you want to kill his ability to send mail from his account, from that shopping portal.

    Sorry, but I think you're going at this wrong. Good luck all the same.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 Infopro, Jan 6, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - Need help outgoing
  1. xanadu

    Problem with Auto SSL that I need help in solving please

    xanadu, Jul 6, 2018, in forum: Security
    Replies:
    1
    Views:
    421
    cPanelLauren
    Jul 9, 2018
  2. Spork Schivago

    Need help Setting up more than one DMARC record.

    Spork Schivago, Apr 29, 2018, in forum: Bind/DNS/Nameserver
    Replies:
    8
    Views:
    226
    Spork Schivago
    May 4, 2018
  3. xyourxhighnessx

    Need help with CSV/file manager.

    xyourxhighnessx, Apr 20, 2018, in forum: General Discussion
    Replies:
    4
    Views:
    139
    cPanelLauren
    Apr 20, 2018
  4. brianc

    Need some help with an account transfer

    brianc, Mar 15, 2018, in forum: Data Protection
    Replies:
    4
    Views:
    179
    brianc
    Mar 17, 2018
  5. Azim

    Need help to setup the exim routing

    Azim, Mar 13, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    213
    cPanelMichael
    Mar 13, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice