Need help with outgoing spam emails

Hi cPanel Team

Support Request Id 5882951

I'm not quite satisfied with the replies as that did not help me much..

generally one of my cpanel account sending out spam emails - via some php file uploaded randomly. I already scanned, changed cp pass, ftp pass, updated the script etc. No use. I have no idea how people uploading this script and sending spam emails (within 10min 8000+mails)

I checked /var/log/messages couldnt find any logs. I really need some help here, is there any way I can create a filter (exim config) and block ALL outgoing email capabilities of 1 particular cpanel account? Please refer my ticket for further details and sample email

Thanks
Sam

 

Hi

Yes, but the issue here is i cannot suspend terminate his account. Let me summarize, this customer of mine he is a SME owner.. an online family based shopping portal. His IT knowledge is very much limited and I'm quite he never used his cpanel acc before. So i'm kinda helping this customer. I already changed his cpanel/ftp pass etc.

I wont be able to suspend/terminate his acc. I ran a maldet scan now and removed few files and removed his domain from localdomains file. Lets keep our fingers crossed

Sam