Need help with outgoing spam emails

[Sam20e]

Hi cPanel Team

Support Request Id 5882951

I'm not quite satisfied with the replies as that did not help me much..

generally one of my cpanel account sending out spam emails - via some php file uploaded randomly. I already scanned, changed cp pass, ftp pass, updated the script etc. No use. I have no idea how people uploading this script and sending spam emails (within 10min 8000+mails)

I checked /var/log/messages couldnt find any logs. I really need some help here, is there any way I can create a filter (exim config) and block ALL outgoing email capabilities of 1 particular cpanel account? Please refer my ticket for further details and sample email

Thanks
Sam

 

[Infopro]

Greetings, it seems the ticket was useful to you after you created this thread.

I would only add that if it was me, and I did not trust this user that has this script keep showing back up on his account, I would kill his account rather than look for a way to limit or kill his ability to send emails, and keep him.

As a Reseller your actions are, I'm assuming, limited here to whatever your Hosting Provider permits you access to.

 

[Sam20e]

Hi

Yes, but the issue here is i cannot suspend terminate his account. Let me summarize, this customer of mine he is a SME owner.. an online family based shopping portal. His IT knowledge is very much limited and I'm quite he never used his cpanel acc before. So i'm kinda helping this customer. I already changed his cpanel/ftp pass etc.

I wont be able to suspend/terminate his acc. I ran a maldet scan now and removed few files and removed his domain from localdomains file. Lets keep our fingers crossed

Sam

 

[Infopro]

I'm guessing that the shopping portal software is probably out of date and not secure. Worse, you want to kill his ability to send mail from his account, from that shopping portal.

Sorry, but I think you're going at this wrong. Good luck all the same.