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Need HELP with SSL

Discussion in 'General Discussion' started by Sanderio, Apr 14, 2014.

  1. Sanderio

    Sanderio Registered

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    Hi,

    I just tried to install SSL on my cPanel account i only have one domain on this cPanel account and IP is shared.
    When i try to install SSL Cert, I get this error down below:

    The certificate could not be installed on the domain “--**--.com”.
    error The system failed to find an owner for the domain “--**--.com”.: The system failed to find an owner for the domain “--**--.com”.


    Thanks.

    - - - Updated - - -

    + I can't reach to mail server. Maybe that's about SSL.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Is the domain working properly otherwise, including having an owner?
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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  4. Sanderio

    Sanderio Registered

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    Yes, root is owner of it. Domain name is not --**--.com ofcourse :P
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Please try changing the hostname of your server to something like "server.domain.com" so that it's not one that's added to an account.

    Thank you.
     
  6. Sanderio

    Sanderio Registered

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    my old hostname was web. Should i change it to web again ?
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    In WHM, if you use the search tool to find the term hostname, you get 2 results:

    1) WHM » Networking Setup » Change Hostname (with host.domain.com examples provided there)

    2) WHM » DNS Functions » Add an A Entry for Your Hostname

    You should visit one and then the other.

    More Info:
    Change Hostname - cPanel Documentation


    GL!
     
  8. Adibkarim

    Adibkarim Registered

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    It’s important that all customers accessing database or other shared services use the hostname for the service they are connecting to and not a local hostname or IP address.

    This means customers accessing our shared MsSQL service should be using the hostname ‘mssql.domain.co.uk’, shared MySQL service using hostname ‘mysql.domain.co.uk’ and server names in FTP using the hostnames ‘webL.domain.co.uk’ (where L is the number of the Linux web server) or ‘winW.domain.co.uk’ (where W is the number of the Windows web server).
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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    Please be more specific. Do you mean just "web" on it's own, or "web.server.com"?

    Thank you.
     
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