Need immediate help to change Mail domain IP (I have an IP already)

[rabbit59]

Hi there,
I need immediate help because I need to launch the mail as soon as possible.
Well, I was having issues with cloudflare. I mean, I connected my domain to cloudflare and then all my emails from mail.mydomain.com have rejected by only hotmail but gmail did not marked the email as spam, only the issue with hotmail.
Now, I have bought a new IP and I want to change my mail.mydomain.com IP address.
Please help me if you can.
Thanks in advance.

 

[cPRex]

Hey there! We have a guide at the following link that explains how you can change the outgoing IP address for email on the system:

How to Configure the Exim Outgoing IP Address | cPanel & WHM Documentation

To decrease the chance that spam filters mark your mail as spam, verify that the reverse DNS (rDNS) entry of Exim's outgoing IP address matches the DNS response of your server's hostname.

docs.cpanel.net

If that isn't clear, just let me know and I'm happy to help!

 

[rabbit59]

@cPRex , Thanks for your reply. But I already reviewed the link.
I am new at WHM. I am having a problem with the email and need serious help. I need help with a few things.
Well, the first question is, how to delete the alternate hostname of the email? I mean, I have created a hostname which is mails.mydomain.com , but the default is mail.mydomain.com . Now I want to go back to the default. See the attached one for more clarity.

 

[cPRex]

I wouldn't recommend using the mail subdomain at all. Most users choose something like host.servername.com or server1.servername.com, but you'll want to make sure this isn't something that gets used for web traffic or for any other service.

 

[rabbit59]

Well, Let me share a message.
I connected my domain to Cloudflare. But I am having a problem with MX, Cloudflare is saying that "This will reveal the original IP". And the most important thing is that, All my emails from the mydomain.com website is not going to Hotmail only. But it is ok with Gmail. In this case, can you suggest me how should I configure everything so that my email from mydomain.com successfully reach Hotmail? I also have another IP (Just letting you know if it is needed).
However, is there any way to delete the hostname that I created and get back to mail HELO?
PLease also see my 2nd screenshot.

 

[cPRex]

Do you get any type of error message from Hotmail? Is there a bounceback message that you receive or are there errors in the logs? Knowing that would help us fix the issue.

 

[rabbit59]

Here it is. Please check the attachment.
However, is there any way to do the conversation faster?

 

[cPRex]

Thanks for that screenshot. That message indicates that you are being blocked by Hotmail, so as long as the new IP you plan to use is in a different range it should not be blocked. I would try making that change and seeing if that resolves the issue.

I'm not sure what you mean by "conversion" - the IP switch will take affect instantly once you make those edits on the server.

 

[rabbit59]

Can you please help me to change and make all the things work perfectly? I will give you access. I hope that it will take you a few minutes. Or, You can tell me the process of how can I change the IP address in a proper way? how can I connect the Cloudflare to make email work perfectly?
I got this from Domain Health Check - Online Domain Tools - Blacklist, Email, Website, DNS - MxToolBox
5 Problems

	Category	Host	Result
	dmarc	mydomain.com	DMARC Quarantine/Reject policy not enabled
	mx	mydomain.com	DMARC Quarantine/Reject policy not enabled
	smtp	mydomain.com	Reverse DNS does not match SMTP Banner
	smtp	mydomain.com	Warning - Does not support TLS.
	smtp	mydomain.com	15.161 seconds - Not good! on Transaction Time

Please let me what should I do.


Another thing is that (see attached img), Can I restore the mail.mydomain.com? I want to keep that address as it was.

 

[cPRex]

We absolutely can! Just open a ticket from WHM or using the link in my signature and our team will be happy to help.

 

[rabbit59]

Thanks. But look at the image. Can it be done today as soon as possible by the team's availability?

 

[cPRex]

We get to things as fast as we can on our side, although you're welcome to contact your provider as well.