Need SSL Help please

[Jack.Straw]

Hi. I'm usually pretty good at figuring things out on my own, and i've certainly found plenty of documentation on SSL, but I still can't seem to get things working. It seems like it should be pretty simple to set up, but no matter what I try I get 'Page Not Found' when trying my site with https instead of http.

Server info:
CPanel Version 10.9.0-STABLE 80
Site has a dedicated IP address.

This is what i've tried:
Step 1:
Private Key: First I 'Generate a New Key' for the domain I want to use. I then copy the resulting code and hit 'Go Back'. I then paste the code into the 'Upload a New Key' box & type in the Key Domain (same domain I used to generate the key).

Step 2:
Certificate Signing Request: Next I go to CSR, fill out the form found there and click 'Generate'. The certificate gets generated and displayed to me.

Step 3:
Certificates (CRT): I fill out the form using the same information I used in step 2, make sure the domain is correct, then click 'Generate'. I the copy the resulting certificate, hit 'go back', and paste the information into the 'Upload New Certificate' box and click 'upload'.

I receive no errors during the above processes, and all 3 things show up as being on the server. At this point I expect to be able to change the http to https for the domain in question and it will still work, but it doesn't. I just get 'Page Not Found'.

Can anyone help me out, or point me to a step-by-step 'how-to' that describes a method other than what i've already tried?

Thank in advance for any advice you can offer!
-Jack

 

[Jack.Straw]

bump... i'm desperate to get some help with this quickly!

Thanks,
Jack

 

[kernow]

It sounds like you went into the clients SSL manager to do this, .....which personally has never worked for me........
Try using Web SSL/TLS in WHM.

 

[Kelmas]

It sounds like you went into the clients SSL manager to do this, .....which personally has never worked for me........
Try using Web SSL/TLS in WHM.

I also suggest installing SSL certificates via WHM.

 

[randomuser]

I also suggest installing SSL certificates via WHM.

Me three. I'm not aware of a single client that has ever successfully installed a cert via their cPanel. WHM is the way to go here.

edit: this excludes self signed certs, which I know a few customers have installed.

 

[rhenderson]

I also suggest installing SSL certificates via WHM.

Me four, I have even had to copy the new domain.crt file to the path specified in httpd.conf when WHM has grabbed an old certificate and woul dnot accept anything else. However, the certificate you are installing a "Self-generated" cert will give error message in the web browser and make people not trust it. These days certificates are cheap. Heck you can buy on at ev1 for $14.99 for a rapidssl cert, this is even cheaper than I can buy them with my own reseller account at geotrust.

 

[Jack.Straw]

Thanks for the responses!

I don't own the server my domain is hosted on.... would I still have access to WHM?

 

[kernow]

Thanks for the responses!

I don't own the server my domain is hosted on.... would I still have access to WHM?

Your a customer then right? Ask your hosting company to do it for you.