synergypsp

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I need to renew SSL for a website, everything goes smoothly after authentication, but when it tries to redirect to my cart, it says www.(domain) does not exist. Which is true, but I only want the ssl for the direct domain without www included, since it does not exist.

How can accomplish this?
 

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cPRex

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Oct 19, 2014
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Hey there! It sounds like there might be two separate issues here. The first issue would be the SSL page that you posted the screenshot from - can you let me know exactly what work led up to that error?

The second issue would be the cart - if the cart itself is programmed so the URL uses the www prefix, the card would also need to be adjusted to remove that link.
 

synergypsp

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I am not sure which option to select to not include www.

I am choosing the lowest cost option, which I know normally includes the domain + www

I add it to my cart, go to check out, and then when its trying to send the item to the store cart, I get that error I linked in the initial message.
 

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cPRex

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It's possible there is a DNS or subdomain entry for the odd www domain that needs to be removed first - the SSL is trying to secure all the domains it sees setup in Apache for the domain, but it running into an issue on that specific entry. It's not something that needs to be removed from the SSL, but removed from the server-side so the certificate doesn't attempt to cover it.

Is there a reason you can't use the free SSL that cPanel provides? Has your provider restricted that option?
 
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Spirogg

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I would Check to see if there is a A record entry for www. sub. yourdomain. com
it seems when we add a subdomain on cPanel the www. sub. yourdomain. com is created and an A Record is added to

>> WHM Home /DNS Functions /DNS Zone Manager <<

I would double check there and see if there is an A record for your subdomain. then you can delete it in WHM DNS Zone Manager and restart DNS Server and try again
 

cPRex

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cPanel has the AutoSSL tool that gives free, automated SSLs to all domains on a server:


However, if you don't have root access, it's possible your provider has disabled this feature on your account. You'd need to speak with your hosting provider to see if that is something they can enable, or if they have a no-cost alternative.