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Need to access my default email account which has been disabled.

Discussion in 'E-mail Discussions' started by cruiser, Jul 19, 2007.

  1. cruiser

    cruiser Registered

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    In the Mail Manager Main Menu in CPanel, if I try to access to my default email account I cannot access it because I get a message saying that it has been disabled due to excessive spam. But BEFORE it was disabled I had placed a re-direction on the default address, so now all the spam is going to the re-direction. How can I re-enable that default account so that I can REMOVE the re-direction ? Any help appreciated.
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    cPanel/WHM treats email accounts and redirections as two separate entities. This means a single address can have both an account and a redirection. From your explanation, you have an email account which was disabled but that address also had a redirection. You do not need to modify the email account to modify the redirection. You can simply remove the redirect.

    In cPanel 11, to do this go to the "Mail" section and click on "Forwarders" and click "Delete" next to the address you want to delete the forwarder for.

    In older versions of cPanel, you would go to Mail -> Forwarders and click the Delete image next to the address you want to delete the forwarder for.
     
  3. cruiser

    cruiser Registered

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    Still cannot get to the Forwarders page...

    Thankyou for the reply and info. But when I click on Forwarders from the Mail screen, on the Forwarding Maintenance/Current Forwarders screen there are no forwarders shown, only a short notice that says ...
    " If you wish to set your default address or 'catch-all', please click here to be taken to the Default Address setup page."

    So when I click on that 'click here' link I then get another notice that says ...
    "The Default E-Mail/Catch-All feature has been disabled by default due to it contributing large amounts of e-mail flooding from Spam.Please contact Support if you need this feature enabled or need further assistance."

    There is nothing else on that screen, so I cannot get any further than that.
    Our version is CPanel10
     
  4. mtindor

    mtindor Well-Known Member

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    If you really must have the catchall address enabled on your account, you should contact your webhost who provides you with the Cpanel account.

    From the looks of the message, it does not state that you spammed, or that your default email account was disabled. What it says is the catchall address (probably for all domains serverwide) has been disabled due to too much email flooding (from outside sources to domains with default catchall addresses on the hosting server).

    You'll still receive email to your default address directly. If you need to receive email to additioanl addresses in your domain, either set up additioanl POP3 accounts for those addresses OR set up a Forwarder for each valid email address that you need to accept email for and specify that that mail be forwarded to your main POP3 account.

    Mike
     
  5. mtindor

    mtindor Well-Known Member

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    Just say you understand what the "Default Address" is all about. It is (or at least was) possible for you to have one single POP3 account and redirect ALL mail for your domain into that single POP3 account using the 'Default Address'

    The downside to that is that a spammer could send email to any_address_they_could_think_of@yourdomain.com and it would go into your default POP3 account. This could cause not only huge amounts of spam (sent to nonexistent addresses in your domain) to be deposited in your POP3 account, but from a server/administrative standpoint this could cause a TON of extra load/processing/resource usage on the hosting server because the hosting server would need to accept every one of those emails that are destined to nonspecific/nonexistent email addresses rather than reject them flat out.

    My guess is that your web host probably decided upon a policy of globally disallowing catchall Default Addresses to avoid this situation. And I think most server admins / web hosts here would agree that this is an acceptable policy based upon the potential problems Default Addresses create.

    If you really need to accept mail for multiple addresses for your domain, you can do one of the things that I mentioned in my previous email.

    Otherwise, if you feel you need to pursue this issue, you will want to pursue the issue with your current web host. In reality - the disabling of the Default Address is a good thing from the standpoint of both customer and webhost - although customers may have a difficult time realizing that at first.

    Mike
     
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