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neomail error or named error ???

Discussion in 'E-mail Discussions' started by anand, Oct 16, 2003.

  1. anand

    anand Well-Known Member

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    Recently on a single box i have had strange probs with neomail. When trying to access neomail, it will stop working at random and start to give this error:

    dns lookup failure at webmaild.pl line 135

    Now i don't see any webmaild.pl on the entire box, yet i get this error. However when i restart named, cpanel, the prob disappears but again reappears after sometime. This error comes at random and repeats at random intervals.

    Can anyone tell me how to get this solved ??

    cPanel.net Support Ticket Number:
     
  2. erwinfa

    erwinfa Well-Known Member

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    Try to reset your mysql root password, then restart named, cpanel. It works for me

    Thanks

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  3. anand

    anand Well-Known Member

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    Wats mysql to do with neomail ??
     
  4. anand

    anand Well-Known Member

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    strange, i used whm reset mysql password to reset the password and mysql now crashes the moment its started.

    mysql has failed, please contact the sysadmin (result was "/usr/bin/mysqlshow: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)").

    I can't restart mysql now, it kills with error.
     
  5. anand

    anand Well-Known Member

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    mysql error corrected, hanged processes in memory caused the probs.

    I have tried this, let me c if the probs still repeats.
     
  6. pingo

    pingo Well-Known Member

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    Try to reset your mysql root password, then restart named, cpanel. It works for me

    Thanks it worked for me as well :) - but only for neomail. Horde is still not working - in horde inbox is empty while there are mails in neomail.

    John
     
  7. anand

    anand Well-Known Member

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    my users don't use horde ;) hehe

    frankly no idea why this is happening to you.
     
  8. anand

    anand Well-Known Member

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    Same error popping up again.

    Dns lookup failure at webmaild.pl line 140.

    WHM 8.5.4 cPanel 8.5.5-R60
    RedHat 7.3 - WHM X v2.1.1

    Its actually not making any sense why this error is popping every now and then.

    I also noticed something more, when this error comes, neomail session takes server load to as high as 16+. Killing the neomail process helps but is not a working solution. This is happening too often.

    Anyone with a working solution ???
     
  9. pingo

    pingo Well-Known Member

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    It started happening again for the same account. Does anybody know a solution for this?

    John
     
  10. anand

    anand Well-Known Member

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    Still have this at times, have found no solution except for killing neomail and restart named.
     
  11. pingo

    pingo Well-Known Member

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    Thank you, but how can I know that a process is neomail - what pid it is etc.l? I tried service neomail stop but it didn't stop that way. Also, shouldn't neomail be restarted again as some clients are still using it. Maybe the best thing to do would be to unmark the neomail checkbox in WHMSs tweak settings and stop using neomail if it is causing this problem again and again.

    John
     
  12. anand

    anand Well-Known Member

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    You can find all the neomail processes in shell or through WHM. The neomail processes start with /usr/bin/perl.

    I do this to kill the processes however this kills all perl scripts running SO USE IT WITH CARE

    killall /usr/bin/perl (THIS IS NOT ADVISABLE)

    This will kill all neomail processes as well as eximstats processes, spamassassin processes etc. So after this you would restart cpanel, exim. Again please be carefull while doing the above, i only do this because i have found no other solution apart from above to rectify this time to time neomail probs.

    If you want to disable neomail its ur call.
     
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