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Neomail error

Discussion in 'E-mail Discussion' started by JC, Oct 17, 2004.

  1. JC

    JC Well-Known Member

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    After upgrading to cPanel 9.9.2-S8n Neomail stopped running correctly.
    When anyone logs in they get this message:
    NEOMAIL ERROR
    Couldn't open!

    and that's it ... nothing further.
    Anyone experiencing the same behaviour?

    Thanks
     
  2. ackwackw

    ackwackw Registered

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    I have the same problem in my system.

    Any one have solution to fix this problem ?
     
  3. nickn

    nickn Well-Known Member
    PartnerNOC

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    Check permission of the neomail files. That's usually a permissions issue.
     
  4. ackwackw

    ackwackw Registered

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    Can you tell me which file I should check ?
    Every user respond to me that they can't use neomail , But I can't find the problem.
    Thanks !
     
  5. BrightAdmin

    BrightAdmin Well-Known Member

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    Dear,

    Make sure that your configurations are set right. Check your neomail configuration file neomail.conf.
    And check neomail.pl too.

    Regards,
    :)
     
  6. JC

    JC Well-Known Member

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    I finally found out what the problem was on my side.
    Our neomail.conf was chattr +i because we set up a different default language and attachment sizes.
    In previous versions, Neomail used /var/cpanel/neomail as the default session storing location.
    Newer versions now store sessions in /tmp.
    So cpanel was unable to overwrite my neomail.conf to reflect the new location (/tmp) and that broke everything ;)
    Took me some time to discover this and I had to modify the neomail code to find out where the problam was because Neomail never indicated it was failing in $neossessiondir.

    Hope this helps others

    Regards
     
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