NeoMail - sending emails more than once?

Devil Inside

Well-Known Member
Apr 4, 2003
277
0
166
I have a client who's been using NeoMail.

Somtimes when he sends mail, the sent items folder will display a single message as being sent numerous times. Even though he's only sent it once.

Is anyone else experienceing this? I'm having him CC or BCC all his mail to himself to test whether it's actually sending multiple emails or just saying it did in the sent folder.
 

Bert W

Member
Mar 2, 2003
16
0
151
I am having a client using NeoMail, reporting that his account sends out multiple emails of the same message. One person that he sent an email to, said it showed up sixteen times.
He his the last person in this company that activated an neomail account. all the others are okay at this time.
 

PeterD

Registered
Mar 30, 2005
2
0
151
Anyone ever find a solution for this? One of my clients started experiencing this today, she sends out an email and 6 arrive.
 

Devil Inside

Well-Known Member
Apr 4, 2003
277
0
166
Try resyncing cPanel. I think that worked for me.

I don't have the instructions on that now - using my laptop. I'll post them later if you need.
 

sneader

Well-Known Member
Aug 21, 2003
1,193
61
178
La Crosse, WI
cPanel Access Level
Root Administrator
Same problem.

Well, two years later and I have the same problem. Recipients are getting up to 6 copies of each message sent from NeoMail, for one particular customer of mine. Anybody know what "Devil Inside" meant by "resynching cPanel" ?

- Scott
 

rpmws

Well-Known Member
Aug 14, 2001
1,822
9
318
back woods of NC, USA
Well, two years later and I have the same problem. Recipients are getting up to 6 copies of each message sent from NeoMail, for one particular customer of mine. Anybody know what "Devil Inside" meant by "resynching cPanel" ?

- Scott

Neomail was removed from cPanel almost 2 years ago .how on earth are you using it still? is that a boot leg cPanel liscense from China or what?
 

sneader

Well-Known Member
Aug 21, 2003
1,193
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178
La Crosse, WI
cPanel Access Level
Root Administrator
No bootleg. We are on the latest STABLE, with auto updates enabled. Nothing special with our setup. Both of my boxes have NeoMail on them, in fact.

- Scott
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,216
12
313
Houston, TX
cPanel Access Level
Root Administrator
Neomail was removed from cPanel almost 2 years ago .how on earth are you using it still? is that a boot leg cPanel liscense from China or what?
NeoMail only disappears when you move to Maildir. It appears this individual is on the outdated mbox format.

Yes, mbox is still supported on cPanel 11 but we hope to change that by cPanel 12 ;).
 

sneader

Well-Known Member
Aug 21, 2003
1,193
61
178
La Crosse, WI
cPanel Access Level
Root Administrator
It appears this individual is on the outdated mbox format.
Yeah, thanks David. Since when has cPanel communicated to me that mbox is outdated? The first I heard of maildir was when reading the release notes on cPanel/WHM 11. I installed cPanel per the instructions, and have auto updates enabled, with the STABLE tree. So, I've done everything cPanel has told me to do... yet you tell me I'm "outdated"? Nice.

In fact, when does cPanel communicate at all to me? Am I supposed to be on some type of mailing list? I have two boxes, with a 3rd on the way. I have been a customer for 4 years now, and my e-mail address is the same from the first day that I purchased the product. Am I supposed to get any sort of communication from cPanel regarding things like this?

- Scott
 
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cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,216
12
313
Houston, TX
cPanel Access Level
Root Administrator
Yeah, thanks David. Since when has cPanel communicated to me that mbox is outdated? The first I heard of maildir was when reading the release notes on cPanel/WHM 11. I installed cPanel per the instructions, and have auto updates enabled, with the STABLE tree. So, I've done everything cPanel has told me to do... yet you tell me I'm "outdated"? Nice.

In fact, when does cPanel communicate at all to me? Am I supposed to be on some type of mailing list? I have two boxes, with a 3rd on the way. I have been a customer for 4 years now, and my e-mail address is the same from the first day that I purchased the product. Am I supposed to get any sort of communication from cPanel regarding things like this?

- Scott
Here's the Press Release dated November 9, 2005:

http://www.cpanel.net/company/news/mboxtomaildir.htm
 

rpmws

Well-Known Member
Aug 14, 2001
1,822
9
318
back woods of NC, USA
there are also threads in here in late 04' early 05' that talk about the convert2maildir script.
 

sneader

Well-Known Member
Aug 21, 2003
1,193
61
178
La Crosse, WI
cPanel Access Level
Root Administrator
Monthly cPanel Newsletter?

Here's the Press Release dated November 9, 2005:

http://www.cpanel.net/company/news/mboxtomaildir.htm
How do you notify your customers of these press releases? Or is there a web site I should visit daily to see if there are any new press releases?

rpmws said:
there are also threads in here in late 04' early 05' that talk about the convert2maildir script.
OK, so I should come to the forums every day and read every posting? Is this the way that cPanel is communicating with customers like me?

You can see from the number of posts here, I do peruse the forums... but I still believe that cPanel could communicate to customers better. Maybe a monthly e-newsletter, to maybe talk about the direction of the product, maybe what things they are playing with in EDGE, release schedules of things like v11, advice about switching to maildir :) etc...

What say, Sales Dave?

- Scott
 

rpmws

Well-Known Member
Aug 14, 2001
1,822
9
318
back woods of NC, USA
How do you notify your customers of these press releases? Or is there a web site I should visit daily to see if there are any new press releases?



OK, so I should come to the forums every day and read every posting? Is this the way that cPanel is communicating with customers like me?

You can see from the number of posts here, I do peruse the forums... but I still believe that cPanel could communicate to customers better. Maybe a monthly e-newsletter, to maybe talk about the direction of the product, maybe what things they are playing with in EDGE, release schedules of things like v11, advice about switching to maildir :) etc...

What say, Sales Dave?

- Scott
I only meant that it's been the "standard" for cPanel installs and many many of us converted long long ago. I am surprised that you had never heard of this before now. That's all I am saying.
 

sneader

Well-Known Member
Aug 21, 2003
1,193
61
178
La Crosse, WI
cPanel Access Level
Root Administrator
I only meant that it's been the "standard" for cPanel installs and many many of us converted long long ago. I am surprised that you had never heard of this before now. That's all I am saying.
Standard? My newest cPanel server is only 1 year old. I followed the installation instructions to the letter. Where did I go wrong, to have mbox instead of maildir?

Anyway, we can agree to disagree. I don't mind upgrading, but I do take offense to being told I'm running outdated software when nobody has done anything to communicate to me, the customer, the need to convert to maildir until the v11 release notes.

If Press Releases are the way that cPanel communicates to customers, then I have to start watching the Press Release page. I signed up for the free service at http://www.changedetection.com to start monitoring the press release page at http://www.cpanel.net/company/news/. Now, each time a press release is posted, I will get an e-mail. It's something. :)

- Scott
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,216
12
313
Houston, TX
cPanel Access Level
Root Administrator
How do you notify your customers of these press releases? Or is there a web site I should visit daily to see if there are any new press releases?
...
What say, Sales Dave?

- Scott
When it comes to major issues regarding our software, Direct Customers, Partner NOCs and Distributors are contacted via email at the address we have on record for them. They can in turn disseminate this information to their customers and so forth.

For relatively minor issues (essentially anything not important enough to warrant sending an email to all of our customers), you can go to http://blog.cpanel.net - the email subscription feature there is nifty and I use it myself just to ensure things are working on the blog.