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new account email

Discussion in 'E-mail Discussions' started by smitch6, May 19, 2012.

  1. smitch6

    smitch6 Member

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    Hi
    i gather that when a new account signs up they are meant to get an email with their username and password etc?

    it appears that mine aren't
    i get the usual email that says new account added
    but the pass is *'d out which is ok
    but a couple of times ppl have chosen a pass for the whmcs but it changes it in cpanel for some reason

    i've had to reset ppl's passes a few times now as it won't let them log-in with what they signed up with

    any ideas pls?

    thanks steve
     
  2. PlotHost

    PlotHost Well-Known Member

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    Twitter:
    Do you want to resend the WHMCS Welcome Email(with the new pass) after you change the user pass in cPanel ?
     
  3. smitch6

    smitch6 Member

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    i want it to send an email to the customer with all the details including the pass once the account is set-up :)
    so i don't have to keep changing the passes
     
  4. PlotHost

    PlotHost Well-Known Member

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    Twitter:
    You can send the Welcome Email via WHMCS->Client Name-> Products/Services tab-> Send Message section at the the bottom of the page.
     
  5. smitch6

    smitch6 Member

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    yes but that is for the whmcs set-up not the actually cpanel set-up
    what seems to be happening is if someone's pass is say like 10 characters cpanel removes a couple from the end
    but because cpanel doesn't send out any emails with the log-in details no-one knows what they are
     
  6. smitch6

    smitch6 Member

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    is cpanel designed to send emails out with new account details?
    or does it rely on the whmcs?
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    No emails are sent to user on new account creation from WHM, no. Only to root/Reseller.

    WHMCS is not a cPanel, Inc. product.
     
  8. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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