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new account emails

Discussion in 'E-mail Discussions' started by arjanvr, Dec 22, 2013.

  1. arjanvr

    arjanvr Well-Known Member

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    When a client of mine creates a new account I get the confirmation email in my box instead of him. I have looked trough his reseller WHM account and my VPS whm account but cannot find where to change this setting so he receives his own created account emails.

    Please advise where to change this.

    Thank you
     
  2. quietFinn

    quietFinn Well-Known Member

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    Go to root WHM-> Account Information -> List Accounts
    and change your client's account's Contact Email.
     
  3. arjanvr

    arjanvr Well-Known Member

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    I woke up thinking that exact same thing. Not sure why i missed it last night ;)

    Thanks
     
  4. arjanvr

    arjanvr Well-Known Member

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    I thought above solution was the correct one but when I go to Root WHM >> Account information >> etc. the contact information is correct (and was) but the new account emails and termination emails of his reseller account are still coming to my mailbox.
     
  5. quietFinn

    quietFinn Well-Known Member

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    They are supposed to come to both mailboxes, to your client's and yours.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Yes, it's intended for the "root" address to receive that notification. Are you sure it's not delivered to the "reseller" contact email address? The notification should be sent out to both.

    Thank you.
     
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