arjanvr

Well-Known Member
Dec 13, 2013
113
1
18
cPanel Access Level
Root Administrator
When a client of mine creates a new account I get the confirmation email in my box instead of him. I have looked trough his reseller WHM account and my VPS whm account but cannot find where to change this setting so he receives his own created account emails.

Please advise where to change this.

Thank you
 

quietFinn

Well-Known Member
Feb 4, 2006
1,222
87
178
Finland
cPanel Access Level
Root Administrator
Go to root WHM-> Account Information -> List Accounts
and change your client's account's Contact Email.
 

arjanvr

Well-Known Member
Dec 13, 2013
113
1
18
cPanel Access Level
Root Administrator
Go to root WHM-> Account Information -> List Accounts
and change your client's account's Contact Email.
I thought above solution was the correct one but when I go to Root WHM >> Account information >> etc. the contact information is correct (and was) but the new account emails and termination emails of his reseller account are still coming to my mailbox.
 

quietFinn

Well-Known Member
Feb 4, 2006
1,222
87
178
Finland
cPanel Access Level
Root Administrator
I thought above solution was the correct one but when I go to Root WHM >> Account information >> etc. the contact information is correct (and was) but the new account emails and termination emails of his reseller account are still coming to my mailbox.
They are supposed to come to both mailboxes, to your client's and yours.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Yes, it's intended for the "root" address to receive that notification. Are you sure it's not delivered to the "reseller" contact email address? The notification should be sent out to both.

Thank you.