New account not created inside /home

[hbhb]

One of my existing server has messed up by my previous sys admin
New account that I create recently is not created inside /home

It's assigned to my old primary hdd which I mount into the server called /oldhome

So this new account is at 'partition' /oldhome

I can see the new account 'qxxx.net' inside 'List Account' but no folder exist inside /home/qxxx or /oldhome/home/qxxx

I clicked Basic Cpanel & WHM Setup & found that the home directory /home is assigned correctly.
How do I get this fixed?

 

[hbhb]

Moving accounts from /oldhome to /home partition

I am having problem to move accounts from /oldhome to /home partition

I submitted a cpanel ticket and seems like they are wanting me to hire an admin instead of giving me answers.

My question is: How do I move accounts increated inside /oldhome partition to /home ?

I have already copied the folder from /oldhome into /home
And chown -R username:username /home/username

What is the next step I should do?

 

[cPanelMichael]

Hello

You can use the following option to move an account from one home directory to another:

"WHM Home » Account Functions » Rearrange an Account"

However, if it's a new account and no data has been populated, you may want to terminate the account and create it on the correct partition. You can choose the home directory via:

"WHM Home » Server Configuration » Basic cPanel & WHM Setup"

Make sure the /home directory exists, and is not a symbolic link to another location.

Thank you.

 

[hbhb]

When I click WHM > Rearrange Account > clicked the domain

It says:

New mount point for this account /boot does not match “home”
Sorry, there is only one usable partition detected on this machine matching “home”

How do I deal with this?

 

[cPanelMichael]

It indicates the partition the account currently exists on is not configured as a home directory. You mentioned this is a new account. Have you already added data to it? Is there anything keeping you from backing up or terminating the account so it can be created on the correct partition? Could you let us know the ticket number associated with the support ticket that you opened?

Thank you.

 

[hbhb]

Hi,

The one i mentioned is not a new account. It's an existing account.

I submitted the case but not helpful, the ticket # is 4339433

In the ticket I have asked for a guide how do I move accounts from /oldhome to /home but I was told that it's out of scope and I need to hire an admin. Which is not what I want, I want to learn to find the right way to do it, instead of paying for for someone to do it.

 

[cPanelMichael]

Per the support ticket, it's not clear that you actually created the account on the "/oldhome" partition through Web Host Manager. It looks like you may have simply moved the account's home directory from a failed hard drive, and that is not a supported method of restoring an account.

Please try backing up the account via:

/scripts/pkgacct username

Does this complete successfully? If so, you can backup the account, terminate it, and then it will restore the account on the /home directory automatically during restoration. Note that you will not be able to package the account if you simply moved the account's home directory to the /oldhome partition from a failed hard drive.

Thank you.

 

[hbhb]

Hi,

Previously it was a symlinks

/home/username {symlink} would point to /oldhome/username

I have since removed the symlinks

And cp -a /oldhome/username as /home/username

I couldn't make a successful pkgacct as they came out with multiple errors.
For example:

Storing mysql dbs............
horde.turba_objectswarn [pkgacct] horde.turba_objects: mysqldump: Couldn't execute 'show fields from `turba_objects`': Can't create/write to file '/tmp/#sql_791_0.MYI' (Errcode: 17) (1)

How do I undo everything and make a symlink so I can mount /dev/sdc2 back to /oldhome again to make the sites working... What is the command to make a symlink?

 

[cPanelMichael]

Storing mysql dbs............
horde.turba_objectswarn [pkgacct] horde.turba_objects: mysqldump: Couldn't execute 'show fields from `turba_objects`': Can't create/write to file '/tmp/#sql_791_0.MYI' (Errcode: 17) (1)

Check to see if the /tmp partition is at 100% space or inode usage:

df -h
df -i

If it's not, try checking on the state of the horde database with a command such as:

mysqlcheck horde

Thank you.

 

[hbhb]

Hi,

Everything is fine

I cannot create the backup because it cannot pack as they are addressing the files as /oldhome/username

Creating Archive ....tar process 20647 exited with status 2: b_find(): /oldhome/cxxxxxxx: No such file or directory at /usr/local/cpanel/Cpanel/IO/Tarball.pm line 198.

# df
Filesystem 1K-blocks Used Available Use% Mounted on
/dev/sda2 955669244 641974640 265149376 71% /
tmpfs 4026256 0 4026256 0% /dev/shm
/dev/sda1 99150 58464 35566 63% /boot
/dev/sda5 493859 20703 447659 5% /tmp

# mysqlcheck horde
horde.horde_alarms OK
horde.horde_cache OK
horde.horde_datatree OK
horde.horde_datatree_attributes OK
horde.horde_groups OK
horde.horde_groups_members OK
horde.horde_histories OK
horde.horde_histories_seq OK
horde.horde_locks OK
horde.horde_perms OK
horde.horde_prefs OK
horde.horde_sessionhandler OK
horde.horde_signups OK
horde.horde_syncml_anchors OK
horde.horde_syncml_map OK
horde.horde_tokens OK
horde.horde_users OK
horde.horde_vfs OK
horde.imp_sentmail OK
horde.ingo_forwards OK
horde.ingo_lists OK
horde.ingo_rules OK
horde.ingo_shares OK
horde.ingo_shares_groups OK
horde.ingo_shares_users OK
horde.ingo_spam OK
horde.ingo_vacations OK
horde.kronolith_events OK
horde.kronolith_shares OK
horde.kronolith_shares_groups OK
horde.kronolith_shares_seq OK
horde.kronolith_shares_users OK
horde.kronolith_storage OK
horde.mnemo_memos OK
horde.mnemo_shares OK
horde.mnemo_shares_groups OK
horde.mnemo_shares_seq OK
horde.mnemo_shares_users OK
horde.nag_shares OK
horde.nag_shares_groups OK
horde.nag_shares_seq OK
horde.nag_shares_users OK
horde.nag_tasks OK
horde.turba_objects OK
horde.turba_shares OK
horde.turba_shares_groups OK
horde.turba_shares_seq OK
horde.turba_shares_users OK

Could I go back to my previous question:

1. What is the command to make a symlink?

 

[cPanelMichael]

What is the command to make a symlink?

The command to create a symbolic link would be:

ln -s /oldhome/username123 /home/username123

Thank you.