New and need help

Make sure that your domain is resolving to the correct ip address and you are having the correct ips in the all the configuration file.

For example your server main shared ip is 192.68.0.1 then make sure that domain for example test.com is resolving to ip 192.168.0.1 and open the following files and check the ip assigned to your domain test.com is correct or not

/var/named/test.com.db
/etc/httpd/conf/httpd.conf
/var/cpanel/userdata/test/test.com
/var/cpanel/users/test

Note In above example we have used domain test.com and cPanel user name test, you can use your own actual domain name and cPanel user name.

 

The Apache default page always means that a domain resolves to a certain IP address, and the server receives a request for that domain over that IP address, but Apache does not have that domain configured on that IP address in its configuration. You have a mismatch somewhere.

What you need to do is check to see what IP address you have the account configured on in the WebHost Manager, and then see to what IP address the domain resolves. You can use the host command on either *nix or Windows to do this. The syntax is:

Code:

# host domain.tld

Replace "domain.tld" with the actual domain name in question. This will give you the IP address to which the domain resolves. This IP address needs to be the same as the one on which the account is configured in the WebHost Manager.

A possible pitfall is if your server is using NAT and has internal IP addresses (starting in 192 or 10). In this case, the account needs to be configured on the internal IP address, not the external one, in the WHM, but the DNS zone needs to have A records pointing to the external IP address. cPanel has no "awareness" of NAT and we do not support NAT because of this complication, but I wanted to mention it as a possible cause of your problem.