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New backup does not retain

Discussion in 'Data Protection' started by fate12, Oct 29, 2013.

  1. fate12

    fate12 Active Member

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    I've enabled the new backup after using the Legacy backup for a while.
    I've set it up so it should retain the backups locally as well as send them through FTP.
    I should retain three daily backups.

    Its sending the backup through FTP but no old backups are retained so there's always only one backup.
    Also it does not save the backups local while I've set to do it.
    Tried changing the local directory but that made no difference.

    I could look in the log but have no idea what to look for.
    Any ideas what could be wrong?

    Thanks!
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please check the backup logs in:

    Code:
    /usr/local/cpanel/logs/cpbackup
    Look for error messages, or any output that looks like it may be an error.

    Thank you.
     
  3. fate12

    fate12 Active Member

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    There are no errors in the log.
    The backup seems to ignore the directory I set in Cpanel for the backups. I've set it to /backup-new/

    Some snippets:
    ------------------
    [cpbackup] Setting I/O priority to reduce system load: best-effort: prio 3
    [cpbackup] backup point /home/cpbackuptmp/cpbackup/daily is 1.11 days old
    [cpbackup] backup point /home/cpbackuptmp/cpbackup/weekly is 1.11 days old
    [cpbackup] backup point /home/cpbackuptmp/cpbackup/monthly is 50.84 days old
    [cpbackup] Starting full MySQL database backups
    /bin/gtar: Removing leading `/' from member names
    /bin/gtar: /var/lib/mysql/mysql.sock: socket ignored
    /bin/gtar: /var/lib/mysql/eximstats/smtp.MYD: file changed as we read it
    [cpbackup] Failed to perform full MySQL database backup
    [cpbackup] The following backups will be updated: daily,monthly
    [cpbackup] Running account backup with target : /home/cpbackuptmp/cpbackup/daily
    pkgacct started.
    -------------------

    The directory /home/cpbackuptmp/cpbackup/daily is empty apart from:
    -rw-r--r-- 1 root root 25 Oct 29 07:20 cpbackupstatus.cfg
    So local backups are not stored.

    A snippet from the ftp part:
    -------------------
    Net::FTP=GLOB(0x34ec180)<<< 220 ProFTPD 1.3.4c Server xxxx
    Net::FTP=GLOB(0x34ec180)>>> USER xxxx
    Net::FTP=GLOB(0x34ec180)<<< 331 Password required for xxxx
    Net::FTP=GLOB(0x34ec180)>>> PASS ....
    Net::FTP=GLOB(0x34ec180)<<< 230 User xxxx logged in
    Net::FTP=GLOB(0x34ec180)>>> TYPE I
    Net::FTP=GLOB(0x34ec180)<<< 200 Type set to I
    Net::FTP=GLOB(0x34ec180)>>> MKD cpbackup
    Net::FTP=GLOB(0x34ec180)<<< 550 cpbackup: Directory not empty
    Net::FTP=GLOB(0x34ec180)>>> MKD cpbackup/daily
    Net::FTP=GLOB(0x34ec180)<<< 550 cpbackup/daily: Directory not empty
    Net::FTP=GLOB(0x34ec180)>>> CWD cpbackup/daily
    Net::FTP=GLOB(0x34ec180)<<< 250 CWD command successful
    Net::FTP=GLOB(0x34ec180)>>> ALLO 381276160
    Net::FTP=GLOB(0x34ec180)<<< 200 ALLO command successful
    Net::FTP=GLOB(0x34ec180)>>> PASV
    Net::FTP=GLOB(0x34ec180)<<< 227 Entering Passive Mode (78,47,17,109,224,203).
    Net::FTP=GLOB(0x34ec180)>>> STOR xxx.tar
    Net::FTP=GLOB(0x34ec180)<<< 150 Opening BINARY mode data connection for xxxx.tar
    Net::FTP=GLOB(0x34ec180)<<< 226 Transfer complete
    Net::FTP=GLOB(0x34ec180)>>> QUIT
    ---------------------------------------------

    It does not save the previous backup.
    Where are all the backup settings stored? Is there some configfile?
    It seems to ignore most settings I set in Cpanel.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Please open a support ticket so we can take a closer look:

    Submit A Ticket

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. fate12

    fate12 Active Member

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    Opened a ticket: 4385181
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    To update, it looks like this may have been a temporary connection issue with the remote FTP server. Subsequent backup generations have completed successfully.

    Thank you.
     
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