New backup system, backup to FTP ... ¿Backup System Files?

shenzy

Well-Known Member
Apr 27, 2008
73
3
58
Chile
cPanel Access Level
Root Administrator
Hello,
I'm using the new system backups (WHM 11.38.2), the destination is FTP and the option "Retain backups in the default backup directory" is checked.
In the backup directoy i found all OK (acounts backup and system files backups), but in the FTP I see only acounts backups and no "System Files Backups".
 

DragonDF

Well-Known Member
Dec 16, 2012
45
0
6
cPanel Access Level
Reseller Owner
Hi @cPanelMichael

I could not see this option in my WHM's account.
So, this means it can only be used by ROOT / ADMIN members?

Or is there a way a reseller account can create backups and send for another place as described in the Backup configuration's page?

Backup Configuration

Thank you!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
It's not possible to modify that value as a reseller. You will need to contact your web hosting provider to complete that for you. Are you sure you do not have root access and are simply logging in with a reseller username? The "Backup Configuration" option in Web Host Manager is only available to someone with root privileges.

Thank you.