New cPanel & WHM for Linux Instance on Amazon

[denverdataman]

I have created an Amazon EC2 image with the recommended image from cPanel (AWS Marketplace: cPanel & WHM for Linux).

I can get onto SSH and I see the hostname is the EC2 Instance Public DNS. However, if I got to the public DNS name I get a resolution error. If I go to the IP address as a domain name it redirects to the Public DNS name.

For anyone else seeing this post. If you accepted the default "Security Group" from Amazon it did not work for me. All traffic in and out of the server was blocked. This, of course, had to be changed.

Thanks,
Steve

 

[cPanelLauren]

Hi @denverdataman

Is the documentation on this helpful for you?

Amazon AWS Instance Management - cPanel Knowledge Base - cPanel Documentation
Launch an AWS AMI Instance - cPanel Knowledge Base - cPanel Documentation

If you found that it was not helpful can you let me know the issues you experienced with it?

Thanks!

 

[denverdataman]

I made no changes and this is working now when I look at it again. Thank you for the articles.

-Steve

 

[cPanelLauren]

Hi @denverdataman

Well that's good to know, I'm really happy it's working for you. Thank you for updating here as well.

Thanks!

 

[denverdataman]

On a related note, I resized the disk and now I cannot access the machine at all. I cannot access the machine by SSH or the web. This is supposed to be solved in this iteration. Any ideas?

Thanks,
Steve

 

[cPanelLauren]

Hi @denverdataman

I'm having trouble locating where you're seeing that this should be resolved (not that it should be happening at all) would it be possible for you to link me the documentation where you're seeing that?

 

[denverdataman]

@cPanelLauren I am not sure where I saw that. I think it was something I saw on an Amazon (AWS) Forum. Also, you are using a standard OS now and this would be at the OS level so I cannot imagine why the VM would be bricked by resizing the disk. The AWS Console reports that everything is running and with no alerts.

Thanks,
Steve

 

[cPanelLauren]

Hi @denverdataman

What is the error you get when you try and log in now? Is it possible the ports aren't open on the machine?

 

[denverdataman]

Hi @cPanelLauren,

Before I shut down the machine, SSH, 80, 443 (without a signed certificate), and 2087 were all working correctly. I had purposely started the machine with a small (8GB) hard drive and cPanel was requesting more space. I turned off the machine from the command line and then sized the disk to 32 GB from the AWS Console.

Attached are screenshots of the port configuration on the AWS side.

Thanks,
Steve

 

[cPanelLauren]

Hi @denverdataman

If you start the server do they allow console access to it so you can log in? The only thing I can think of is maybe it came back in Single User mode or somehow on the server (not through your AWS UI) the ports are closed. You can check the ports by running nmap from a linux CLI

nmap -Pn <IPAddress> -p 2087,22,80,443

 

[denverdataman]

I have no access to the server at all. I cannot get it by SSH at all to execute any commands. I am not aware of any way to send a command to a server without SSH or another remote access protocol enabled. Can I open a ticket for this?

 

[cPanelLauren]

Hi @denverdataman

The command I requested you run can be done from a different server. None the less your server being inaccessible isn't something we'd be able to assist with. This is something you'd need to address with Amazon, and while you're more than welcome to open a ticket we can't help without access to the server unfortunately.


Thanks!

 

[Erdem Yasar]

Hi There
I am having a similar issue

I have installed the Cpanel & WHM Image on a AWS instance.
I have followed all the required setup guides but I cannot access the https://<my IP>:2087 to continue on the setup.

I have changed the sudo password by accessing via SSH (putty) I have made sure that the ports are open..
I have spent hours trying to configure why its not working

Am I missing something ?
do I have to do anything on the SSH after installing the Image on the AWS Console?

Can you pleas help.

Thanks
Erdem

 

[cPanelLauren]

Hi @ERDEM YASAR


Can you confirm what version of cPanel you're running? In order to do this you'd need to access the server via SSH and run the following:

cat /usr/local/cpanel/version

Can you also ensure that cpsrvd is running:

/scripts/restartsrv_cpsrvd

And let me know the output of any of the above.

Thanks!

 

[Erdem Yasar]

Hi There when I do the requested commands I get the following output:


[[email protected] ~]$ cat /usr/local/cpanel/version
cat: /usr/local/cpanel/version: No such file or directory
[[email protected] ~]$

[[email protected] ~]$ /scripts/restartsrv_cpsrvd/scri
-bash: /scripts/restartsrv_cpsrvd/scri: No such file or directory
[[email protected] ~]$


I installed the AMI from the AWS Market Place and followed all the instruction guides

Thanks

 

[cPanelLauren]

Hi @ERDEM YASAR

It seems like cPanel may not actually be installed in your image. We do have an internal case on this open already NO-1347 but until it's resolved, can you please open a ticket using the link in my signature so that we can help you with installing cPanel. Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!

 

[Erdem Yasar]

Hi @ERDEM YASAR

It seems like cPanel may not actually be installed in your image. We do have an internal case on this open already NO-1347 but until it's resolved, can you please open a ticket using the link in my signature so that we can help you with installing cPanel. Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!

I cant seem to be able to Login to submit a ticket

 

[cPanelLauren]

Hi @Erdem Yasar

If you go to log in at cPanel Customer Portal you should be able to reset your password if that's the issue.

Thanks!

 

[Freddy Delgado]

Hi,

I'm experiencing the same problem @denverdataman had

"I can get onto SSH and I see the hostname is the EC2 Instance Public DNS. However, if I got to the public DNS name I get a resolution error. If I go to the IP address as a domain name it redirects to the Public DNS name."

I used the guides to create a new EC2 instance, following all the steps one by one, twice. It doesn't work for me. Always redirect me to the private DNS name.

I'm using the version
11.78.0.21

Any sugestion?
Thanks!