Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

New email address password setup link broken

Discussion in 'E-mail Discussion' started by Joshua Morris, May 30, 2019.

  1. Joshua Morris

    Joshua Morris Registered

    Joined:
    May 30, 2019
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Camas, WA
    cPanel Access Level:
    Website Owner
    I'm trying to create some new email addresses for my website. Under the "Security" section I check the box "Provide alternate email." for the password setup, and have an email sent to the recipient. The recipient receives an email with a password setup link, but when they click the link it takes them to a blank white page. There are no error messages, nothing showing in the browser at all. I've tried this with multiple email addresses and multiple email servers and the results are always the same: The link goes to a blank white page.

    Any help is appreciated.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,528
    Likes Received:
    2,180
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @Joshua Morris,

    Your access level shows as "Website Owner". Can you confirm if you have root access to this server? If not, I recommend reporting this to your web hosting provider so they can take a closer look.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice