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New email address password setup link broken

Discussion in 'E-mail Discussion' started by Joshua Morris, May 30, 2019.

  1. Joshua Morris

    Joshua Morris Registered

    May 30, 2019
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    Camas, WA
    cPanel Access Level:
    Website Owner
    I'm trying to create some new email addresses for my website. Under the "Security" section I check the box "Provide alternate email." for the password setup, and have an email sent to the recipient. The recipient receives an email with a password setup link, but when they click the link it takes them to a blank white page. There are no error messages, nothing showing in the browser at all. I've tried this with multiple email addresses and multiple email servers and the results are always the same: The link goes to a blank white page.

    Any help is appreciated.
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    cPanel Access Level:
    Root Administrator
    Hello @Joshua Morris,

    Your access level shows as "Website Owner". Can you confirm if you have root access to this server? If not, I recommend reporting this to your web hosting provider so they can take a closer look.

    Thank you.
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