New email address password setup link broken

Joshua Morris

Registered
May 30, 2019
1
0
1
Camas, WA
cPanel Access Level
Website Owner
I'm trying to create some new email addresses for my website. Under the "Security" section I check the box "Provide alternate email." for the password setup, and have an email sent to the recipient. The recipient receives an email with a password setup link, but when they click the link it takes them to a blank white page. There are no error messages, nothing showing in the browser at all. I've tried this with multiple email addresses and multiple email servers and the results are always the same: The link goes to a blank white page.

Any help is appreciated.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,910
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
Hello @Joshua Morris,

Your access level shows as "Website Owner". Can you confirm if you have root access to this server? If not, I recommend reporting this to your web hosting provider so they can take a closer look.

Thank you.