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New Features Ticketing

Discussion in 'General Discussion' started by warningnews, Dec 7, 2004.

  1. warningnews

    warningnews Registered

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    Is there any addons like ticketing support via cpanel ? so customers can send any questions/complaints/problems to their provider via cpanel and from provider side, they can track it and can delegate to any department ? I think DirectAdmin has it.

    Anyone know that tools ? please let me know. Thank you


    David
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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  3. chirpy

    chirpy Well-Known Member

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    Well, the cPanel Pro support system would be generously called "lite" ;)

    There isn't really such an integrated app from cPanel, you would need to use your own from the multitude that are available out there.
     
  4. OCX

    OCX Well-Known Member

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    www.perldesk.com

    nice app for helpdesk ticket system
    i use this my self.
     
  5. Ley

    Ley Well-Known Member

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    pearl desk is damn slow..and not very good looking..i prefer and use kayako myself..

    www.kayako.com :)
     
  6. electric

    electric Well-Known Member

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    Cerberusweb.com makes an excellent (but ugly) helpdesk system.

    I believe you can simply pipe the cpanel pro submission into cerberus, which will produce a helpdesk ticket.
     
  7. DomineauX

    DomineauX Well-Known Member
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    Support Logic is another good system which is free. You can setup piping to it directly from Cpanel Pro as well.
     
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