New IMAP accounts fail on some addon domains, work on others

JohnLubotsky

Registered
Mar 29, 2006
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Using cPanel 10.8.1-RELEASE 113 on FreeBSD 5.4, one of our accounts has several addon domains. On two of these addon domains, new email accounts cannot be checked using IMAP (login fails, every time), but only using POP.

Any ideas on how to troubleshoot this?

Best,
John Lubotsky