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New install fails

Discussion in 'General Discussion' started by Jcats, Feb 16, 2015.

  1. Jcats

    Jcats Well-Known Member

    May 25, 2011
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    2015-02-16 20:02:10 192 (DEBUG): - ssystem [END]
    2015-02-16 20:02:10  545 ( INFO): Ensuring conflicting services are uninstalled.
    2015-02-16 20:02:11  554 ( INFO): Ensuring conflicting service references are removed from rpm database (but leaving service installed).
    2015-02-16 20:02:11  570 ( INFO): Installing /usr/local/cpanel files.
    2015-02-16 20:02:11  574 (DEBUG):   HTTPUPDATE is set to
    2015-02-16 20:02:11  595 (DEBUG):   Retrieving updatenow.static from
    2015-02-16 20:02:11  720 (DEBUG):   Retrieving to updatenow.static.bz2
    2015-02-16 20:02:13  597 (DEBUG):   - ssystem [BEGIN]: /usr/bin/bunzip2 updatenow.static.bz2
    2015-02-16 20:02:13  597 (DEBUG):   - ssystem [END]
    2015-02-16 20:02:13  602 ( INFO): Closing install log and passing output control to updatenow.static
    CDB_File could not be loaded. You may see pages in English rather than in your desired locale at ./updatenow.static line 16061.
    This issue is temporary and may be fixed after upcp runs at ./updatenow.static line 16062.
    JSON::XS is not available (attempting to ignore). at ./updatenow.static line 5432.
    YAML::Syck is not available (attempting to ignore). at ./updatenow.static line 17189.
    [20150216.200213]   Running version '' of updatenow.
    [20150216.200213]   --force passed on command line. Upgrade will disregard update config settings.
    [20150216.200213]   Using mirror '' for host ''.
    [20150216.200213]   Target version set to ''
    [20150216.200213]   Initial cPanel installation detected as in progress.
    [20150216.200213]   Switching to to determine if we can reach that version without failure.
    [20150216.200213]   Creating directory /usr/local/cpanel/scripts-cpanelsync
    [20150216.200213]   Retrieving and staging /cpanelsync/
    [20150216.200213]   Using mirror '' for host ''.
    [20150216.200213]   Retrying download (attempt 2/5)
    [20150216.200213]   Retrying download (attempt 3/5)
    [20150216.200213]   Retrying download (attempt 4/5)
    [20150216.200213]   Retrying download (attempt 5/5)
    [20150216.200213]   The Administrator will be notified to review this output when this script completes
    [20150216.200213] ***** FATAL: Failed to download updatenow.static from server: 404 - HTTP/1.1 404 Not Found
    [20150216.200213]       ...caught at ./updatenow.static line 38320.
    [20150216.200213]   The Administrator will be notified to review this output when this script completes
    [20150216.200213] E Detected events which require user notification during updatenow. Will send iContact the log
    info [updatenow] No such locale as 'en'
    Undefined subroutine &Cpanel::CPAN::I18N::LangTags::Detect::locale2language_tag called at ./updatenow.static line 20905.
    [20150216.200213]   Removing staged files and directories for binaries/linux-c6-x86_64, cpanel
    Can't exec "/usr/local/cpanel/scripts/cpanel_initial_install": No such file or directory at /home/cPanelInstall/selfgz2645/install line 146.
    2015-02-16 20:02:13  148 (FATAL): Failure to exec /usr/local/cpanel/scripts/cpanel_initial_install
    Removing /root/installer.lock
  2. TheDjinn

    TheDjinn Member

    Dec 9, 2014
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    I believe they are having an outtage. I had the same issue when cPanel auto-updated last night.
    #2 TheDjinn, Feb 17, 2015
    Last edited: Feb 17, 2015
  3. speckados

    speckados Well-Known Member

    May 21, 2003
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    Try first a /scripts/upcp --force, because it's possible a error on last update.

    Also put a ticket to Cpanel for support

    Not see it's a fresh install... it's possible error on install script... open ticket it's best option.
    #3 speckados, Feb 19, 2015
    Last edited: Feb 19, 2015
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
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    Hello :)

    It's possible this was a temporary issue with one of the update mirrors. Could you try installing cPanel at this time and let us know if the issue persists?

    Thank you.

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