Operating System & Version
centos 8
cPanel & WHM Version
latest

pdegn

Registered
Jan 25, 2021
1
0
1
turkey
cPanel Access Level
Root Administrator
hi

i am setting up on a new centos 8 server

i install perl
and run cd /home && curl -o latest -L https://securedownloads.cpanel.net/latest && sh latest

then later it give the error

[2021-01-26 03:02:05 +0100] Retrieving and staging /cpanelsync/11.92.0.9/binaries/linux-c8-x86_64/bin/start_transfer.xz
[2021-01-26 03:02:05 +0100] Sync child 19590 exited cleanly.
[2021-01-26 03:02:05 +0100] Staging paper_lantern theme changes
[2021-01-26 03:02:05 +0100] All files Staged
[2021-01-26 03:02:05 +0100] E Blocker found: Cannot upgrade to 11.92.0.9 until needed system RPMs are installed.
[2021-01-26 03:02:05 +0100] Removing staged files and directories for cpanel
[2021-01-26 03:02:05 +0100] Removing staged files and directories for binaries/linux-c8-x86_64
[2021-01-26 03:02:05 +0100] Removing staged files and directories for paper_lantern
[2021-01-26 03:02:05 +0100] E The install encountered an error: Cannot upgrade to 11.92.0.9 until needed system RPMs are installed.
2021-01-26 03:02:05 1306 [19025] (DEBUG): The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow.static file...
2021-01-26 03:02:05 1312 [19025] (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.
Removing /root/installer.lock.


i cant find out what the problem is.
 
Last edited by a moderator:

alirezapou

Registered
Feb 4, 2021
3
0
1
portugal
cPanel Access Level
Root Administrator
Hey there! This seems like there is an issue with Yum on the system. Can you try to run "yum update" on the machine to ensure the system packages are up to date and see if that resolves the issue?
I have the exact same problem and no issue with yum update, I tried everything and no result
I installed CentOS 8.3 minimal- then installed CloudLinux
did all the required configs by the installation guide and got this error in the installation
this is an urgent issue for me
please provide a solution

this is my yum update:
[[email protected] rpm.versions.d]# yum update
This system is receiving updates from CloudLinux Network server.
Last metadata expiration check: 2:04:15 ago on Thu 04 Feb 2021 06:45:54 PM CET.
Dependencies resolved.
Nothing to do.
Complete!

I tried installing after the update and still having the same issue
 

alirezapou

Registered
Feb 4, 2021
3
0
1
portugal
cPanel Access Level
Root Administrator
thanks for follow up
I run this command:
cd /home && curl -o latest -L https://securedownloads.cpanel.net/latest && sh latest

and the last lines of the installation output are as follows:

With version 94 in Current (Downloads | cPanel, Inc.) I would expect the install to work well at this point. Can you let me know where you are seeing the installation failing? If you could post the last few lines of the installation output where the error happens that would be helpful.
[2021-02-04 20:30:35 +0100] Retrieving and staging /cpanelsync/11.92.0.9/binaries/linux-c8-x86_64/bin/process_user_tasks.xz
[2021-02-04 20:30:35 +0100] Sync child 6799 exited cleanly.
[2021-02-04 20:30:35 +0100] Sync child 6791 exited cleanly.
[2021-02-04 20:30:35 +0100] Retrieving and staging /cpanelsync/11.92.0.9/binaries/linux-c8-x86_64/bin/set_hostname.xz
[2021-02-04 20:30:35 +0100] Sync child 6786 exited cleanly.
[2021-02-04 20:30:36 +0100] Sync child 6796 exited cleanly.
[2021-02-04 20:30:36 +0100] Sync child 6792 exited cleanly.
[2021-02-04 20:30:36 +0100] Retrieving and staging /cpanelsync/11.92.0.9/binaries/linux-c8-x86_64/whostmgr/bin/whostmgr11.xz
[2021-02-04 20:30:36 +0100] Retrieving and staging /cpanelsync/11.92.0.9/binaries/linux-c8-x86_64/whostmgr/bin/partial.xz
[2021-02-04 20:30:36 +0100] Sync child 6800 exited cleanly.
[2021-02-04 20:30:36 +0100] Sync child 6793 exited cleanly.
[2021-02-04 20:30:36 +0100] Retrieving and staging /cpanelsync/11.92.0.9/binaries/linux-c8-x86_64/cgi-priv/get_local.cgi.xz
[2021-02-04 20:30:36 +0100] Sync child 6789 exited cleanly.
[2021-02-04 20:30:36 +0100] Sync child 6787 exited cleanly.
[2021-02-04 20:30:36 +0100] Staging paper_lantern theme changes
[2021-02-04 20:30:36 +0100] All files Staged
[2021-02-04 20:30:36 +0100] E Blocker found: Cannot upgrade to 11.92.0.9 until needed system RPMs are installed.
[2021-02-04 20:30:36 +0100] Removing staged files and directories for cpanel
[2021-02-04 20:30:36 +0100] Removing staged files and directories for binaries/linux-c8-x86_64
[2021-02-04 20:30:36 +0100] Removing staged files and directories for paper_lantern
[2021-02-04 20:30:36 +0100] E The install encountered an error: Cannot upgrade to 11.92.0.9 until needed system RPMs are installed.
2021-02-04 20:30:36 1306 [6087] (DEBUG): The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow.static file...
2021-02-04 20:30:36 1312 [6087] (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.
Removing /root/installer.lock.
 

alirezapou

Registered
Feb 4, 2021
3
0
1
portugal
cPanel Access Level
Root Administrator
Interesting - that really does look like the same error.

If you run the following command on your machine, do you get several lines of output?

Code:
host httpupdate.cpanel.net
I changed my install version to current so 94 is installed
It worked but I preferred to use LTS or stable version

I got the following output:
[[email protected] home]# host httpupdate.cpanel.net
httpupdate.cpanel.net has address 204.10.37.146
httpupdate.cpanel.net has address 184.94.196.92
httpupdate.cpanel.net has address 103.252.152.1
httpupdate.cpanel.net has address 66.71.244.18
httpupdate.cpanel.net has address 67.227.128.74
httpupdate.cpanel.net has address 206.130.99.76
httpupdate.cpanel.net has address 184.94.196.93
httpupdate.cpanel.net has address 69.73.140.17
httpupdate.cpanel.net has address 67.205.110.4
httpupdate.cpanel.net has address 94.75.231.77
httpupdate.cpanel.net has address 208.109.109.239
httpupdate.cpanel.net has address 208.43.129.162
httpupdate.cpanel.net has address 159.253.142.50
httpupdate.cpanel.net has address 208.100.0.204
httpupdate.cpanel.net has address 184.94.196.94
httpupdate.cpanel.net has address 66.23.237.210
httpupdate.cpanel.net has address 63.247.66.98
httpupdate.cpanel.net has address 122.201.72.171
httpupdate.cpanel.net has address 74.50.120.123