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New installation stuck waiting for EA4

Discussion in 'General Discussion' started by Iain Rennie, Jun 5, 2019.

  1. Iain Rennie

    Iain Rennie Registered

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    Hey!

    We've had an fresh install going for around an hour now and it seems to be stuck:
    1738 ( INFO): Waiting for MySQL rpm download & upcp/updatenow to begin installing rpms. 1748 ( INFO): Waiting for EA4 to be installed

    Any help would be greatly appreciated.
     
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi Iain Rennie

    Could you please open a ticket with us using the link in my signature and include the full install log located at:

    Code:
    /var/log/cpanel-install.log
    Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


    Thanks!
     
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