New installation stuck waiting for EA4

Iain Rennie

Registered
Jun 5, 2019
1
0
1
United Kingdom
cPanel Access Level
Root Administrator
Hey!

We've had an fresh install going for around an hour now and it seems to be stuck:
1738 ( INFO): Waiting for MySQL rpm download & upcp/updatenow to begin installing rpms. 1748 ( INFO): Waiting for EA4 to be installed

Any help would be greatly appreciated.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,304
1,250
313
Houston
Hi Iain Rennie

Could you please open a ticket with us using the link in my signature and include the full install log located at:

Code:
/var/log/cpanel-install.log
Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!