The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

New Installation

Discussion in 'General Discussion' started by guptaji, Sep 9, 2014.

  1. guptaji

    guptaji Active Member

    Joined:
    Sep 8, 2014
    Messages:
    34
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    After Installing Cpanel in Fresh CentOS 6.*

    i have now 2 new problem:-

    1- sometimes whm is showing:- invalid login and SSH is Showing:- Access denied;

    after rebooting Server, it works perfect for 20-30 mins, but after that its starts the Login Problem again..

    2- DOCUMENT_ROOT is showing same location for all accounts.

    Ex:-
    for abc:- /home/xyz/public_html

    for xyz:- /home/xyz/public_html

    Any solutions.??
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    I moved this post to it's own thread, as it's not related to your original question.

    1. Check to make sure your IP address is whitelisted with cPHulk if you have it enabled:

    "WHM Home » Security Center » cPHulk Brute Force Protection"

    2. Where do you see the invalid document root value?

    Thank you.
     
  3. guptaji

    guptaji Active Member

    Joined:
    Sep 8, 2014
    Messages:
    34
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    1 - cphulk's both area are cleard, no IP is listed as black/white;

    2 - in phpinfo();
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Feel free to open a separate support ticket for each issue using the link in my signature so we can take a closer look. You can post the ticket numbers here so we can update this thread with the outcome.

    Thank you.
     
  5. mrcbrown

    mrcbrown Well-Known Member

    Joined:
    Jun 5, 2003
    Messages:
    93
    Likes Received:
    0
    Trophy Points:
    6
    Was there a resolution to the invalid login on a fresh install? I am not having it on WHM but customers are reporting it on cPanel end of things.

    Would like to save cPanel crew a ticket if there is a solution already found, but if not I'll open one too.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    There are several potential causes of a failed login. Do you notice any particular output to /usr/local/cpanel/logs/login_log when a user fails to authenticate to cPanel?

    Thank you.
     
  7. mrcbrown

    mrcbrown Well-Known Member

    Joined:
    Jun 5, 2003
    Messages:
    93
    Likes Received:
    0
    Trophy Points:
    6
    Looks like some folks are using old outdated Hostnames that were bookmarked (migrated to new server) disregard!
     
Loading...

Share This Page