Tam

Well-Known Member
Jul 31, 2004
112
10
168
A price increase that is more than double that of inflation is incomprehensible in these times. We have begun moving away from cPanel now, it has become vastly over priced and uncompetitive. And what cPanel are demonstrating is that they have a policy of substantial annual price increases, that alone is enough to break any trust. It is unreasonable behaviour by any supplier. It's makes better business sense to build product with someone who does not behave like this.

Had they been more modular, like adding cost for optionally adding components of cPanel then it would have made more sense. This time a bridge too far.
 

nlaruelle

Member
Sep 4, 2017
16
9
3
Belgium
cPanel Access Level
Website Owner
is enough to break any trust. It is unreasonable behaviour by any supplier
You are right to mention a more than double that of inflation !

I can't wait for a law framing that kind of pricing policy in "The Service", "SaaS", "technology sector" to avoid customers to be locked-in by technology with an only 3 months prior notice, when it costs you 2 years to do the job with your final customers, to move away for your "CONTROL" panel.
 
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Fullmedia

Registered
Sep 29, 2021
1
2
0
Germany
cPanel Access Level
Website Owner
Shareholders will be happy. After the 3rd price increase (first 33% then 10% and now 13% for me) in a few years i will now move on and say Goodby. Other SaaS services that i am using stayed the same price for recurring customers and just increased for new customers. BUT it seems to worked so well for Cpanel - so just try it again. And milk the customer step by step.....
 

DennisMidjord

Well-Known Member
Sep 27, 2016
280
43
78
Denmark
cPanel Access Level
Root Administrator
Hey hey! At this point I think we've settled into a yearly increase, or at least a yearly review, of the pricing structure, and then announcing that months in advance.
I don't see how you can possibly justify the price increases. Features are being added that noone really asked for (perhaps someone asked for NGINX, but that might be it).
A lot of existing business already chose their preferred webserver software ages ago.
In our case, we already pay for LiteSpeed. Why is it that we should pay for the option to switch to NGINX? NGINX support could've been added as a paid option instead.
WP Toolkit was also added, and that was a total shitshow. Our clients could pay cPanel for premium features. What the actual ****?! I can't count the number of issues we've had with WP Toolkit since it was implemented. The main one was that WP Toolkit would put the website in maintanance mode when WordPress/themes/plugins were being updated... But more than 50% of the time, it forgot to put the website in production again. We had tons of support requests where all we had to do was disable maintanance mode in WP Toolkit.
This is only a speculation, but I can't imagine WP Toolkit Premium was very profitable for cPanel - so recently cPanel made it so that we could bill our clients for the premium feature instead of cPanel billing our clients. That was offered at no extra cost... Right until the price increase.

I could go with the price increases if something that everyone could use was added.
Why is the request for multiple cPanel users for the same cPanel account still in "Open discussion"? It was opened more than 8 years ago and is the second most voted feature request? Multiple cPanel Logins (cPanel Subusers) - last update from a cPanel staff was more than 2 years ago.

I get that cPanel is trying to be an "For-all" solution - but why stop at nginx and WP Toolkit?
Why not add support for game/voice services, a Discord-clone, allow users to watch Netflix directly from cPanel, add Exchange support, allow clients to register domains directly from the interface (additional idea; cPanel could even bill the user instead of letting the host bill directly) and implement a firewall interface directly in cPanel/WHM. Billing starts at $200 per month... Oh, and also start charging us based on how much time our clients spend in the interface.

The price increases aren't even index regulated. They're just price spikes with very little reasoning behind them.

Can anyone from cPanel honestly tell us why we should choose cPanel instead of DirectAdmin? Why should we spend more money on cPanel licenses when DirectAdmin offers basically the same?
And to add to that, DirectAdmin seems to be getting new themes quite frequently - and they know that a new theme doesn't just involve removing icons from the previous theme (which was already dated years ago).

Edit: To clarify, I don't have an issue with a timely price increase. I'm aware of inflation.
These price increases aren't to keep up with inflation, though. They only happen to make sure WebPros earn more money.
 
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WilliamIsted

Registered
Apr 16, 2014
4
1
53
cPanel Access Level
Root Administrator
This is the third price increase that I'll be expected to just absorb by my clients. And still being billed for suspended users is awful. If I transfer a user from an old server that's being retired I don't want to have to delete that user because it doubles in licence cost. I want to delete it at my leisure when I feel the transfer is fully tested and the client doesn't come back three months later complaining something's broken that "used to work before the move" when likely it didn't but I don't have a reference point for it anymore.

I want to be able to have a dev, staging and production account (at the least) for each site that needs that setup. Why don't I just use a subdomain? Because we can rollback snapshots of dev accounts and clone a production site back to staging when we need to without having to worry about either accidentally overwriting production site files, merging the wrong DB or having the production site compromised and losing our dev and staging sites as well because they were in one account.

Since EasyApache2 came out I've not really felt like we've had major features added. We've had AutoSSL which is really nice, I don't even know when Nginx became stable on cPanel, the last I saw of it we couldn't use url rewrites with WordPress for some reason "Installations of WordPress outside of WordPress Manager will not support Pretty Permalinks".

I still don't believe we have remote incremental backup support for anything other than rsync. As someone mentioned already, the request for adding multiple users to a single account "Multiple cPanel Logins (cPanel Subusers)" was created eight years ago, which currently consists of "Subaccounts use the same login and password information for email, FTP, and Web Disk services." which doesn't seem to make much sense to me. We just want a user that we can allow file manager access or phpMyAdmin access to without allowing access to all the email accounts, private keys, backups or whatever else is on the account.

I've been with cPanel since 2010 and I've stuck around through the slow pace of features being added like Nginx, Varnish (which was also requested over eight years ago) and the milestones that have also been achieved like EasyApache, Multi-PHP FPM for example.

We can't tell our clients that the pricing for their hosting will go up without being able to answer a basic question like will it go up again in six to twelve months and by how much.

I honestly feel like the only clients cPanel wants to have at this point are data-centres who know it'll take years to migrate to any other web host manager.
 
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monarobase

Well-Known Member
PartnerNOC
Jan 26, 2010
521
13
68
France
cPanel Access Level
Root Administrator
Hello,
Sadly none of the development cPanel did last year was of any use to us.

- We don't us NGINX
- We use CloudLinux not AlmaLinux
- Live transfers are currently broken when using DNS ONLY so are unusable
- ActiveSync is unusable for existing customers because cPanel doesn't migrate calendars to the CCS plugin.
- MailOnly profile doesn't allow to create separate quotas for e-mail so is not usable in the current state either
- WordPress Toolkit : Only works for WordPress and doesn't do much more than Installatron or Softaculous

We don't mind cPanel working on features that we won't use, but we do not appreciate being informed that we will be charged for them.
 

DennisMidjord

Well-Known Member
Sep 27, 2016
280
43
78
Denmark
cPanel Access Level
Root Administrator
- We use CloudLinux not AlmaLinux
And one important thing to add to this is that cPanel is basically forced to provide AlmaLinux support since they won't be adding support for CentOS Stream (which I kind of understand).
"Hey, we added support for another distro! That's totally something you should pay us for"
What's the alternative, really? Upgrading to CentOS 8 that will be EOL'ed this year? Running with CentOS 7 that'll be EOL'ed in a few years?

Their argument is terrible.
 

Bashed

Well-Known Member
Dec 18, 2013
146
4
68
cPanel Access Level
Root Administrator
Their greed at cPanel (and WHMCS) is evident. Will move my servers away from this antiquated bloated expensive garbage. It took them 20 years to come up with a barely decent user design and UI overall, on cPanel side and WHM still looks the same for the last 20 years. Clustered, clumsy, not user friendly (their attempt is embarrassing).

Can't wait to see their clients move away in droves. That'll be fun to watch.
 

DennisMidjord

Well-Known Member
Sep 27, 2016
280
43
78
Denmark
cPanel Access Level
Root Administrator
@cPRex I'm aware - and we use CloudLinux as well, so CentOS (7 and 8) being EOL'ed in the near future isn't a problem for us. My comment was related to this:
In 2021 we have delivered:
  • Increased performance through NGINX® and the ability to isolate email servers with the Mail Nodes feature
  • Broad Linux support through AlmaLinux OS
  • Ease of management through DNS Zone Manager and live transfers
  • Ease of use features such as Exchange ActiveSync to synchronize email, calendar, and contacts
  1. The mail node feature is nice - it's not something we've started using yet but eventually we will be looking into it. It seems like there's a few issues with it that needs to be ironed out before we'll use it.
    The NGINX part is what bugs me. It's only possible for us to use a single webserver software at a time. I don't get why NGINX wasn't added as a paid option or for free - NGINX is already supported by numerous other control panels at no extra cost.
  2. cPanel was forced to include support for AlmaLinux. 9/10 would stop using cPanel when CentOS was EOL'ed if cPanel didn't start adding support for other distros. I don't get how cPanel can justify the price increase because they did something that was in their best interest?
  3. The DNS Zone Manager has basically always been there - well, the functionality has. It's just been made prettier and given another name.
    Live Transfers works okay - and it's actually a feature I'm pretty happy about. It would be really nice if Live Transfers offered an option to delete the account on the source server after X hours/days. Previously, we could just delete the account on the source server afterwards since it served no purpose but now it does. We have to remember to delete the account after DNS has propagated properly, though.
  4. Exchange ActiveSync might be a nice feature. I haven't looked into that yet.
I wouldn't mind cPanel increasing their prices based on inflation. The past few years of price increases shows that it's not just price regulation based on inflation. It's based on greed. I really thought cPanel's plan was to be the most popular control panel used by the majority of server administrators. It just feels like it's not that anymore.

I know these price changes are not decided by any of the staff on the forums or by anyone that handles tickets, and I'm sorry that you have to face all this hate by the community - but it's the only place we can voice our opinions. Unfortunately, it won't have any effect.
30% of cPanel customers could be leaving tomorrow, and the decision would still stand, I imagine.

I really am looking for something that can justify the price increases every year. Why is cPanel so much better than other, much cheaper control panels that offer the exact same features (while some even have a much cleaner UI)? I really don't want to switch because I like cPanel... but the subject of finding another control panel has been discussed ever since last year in our company.

Looking forward to your reply.
 
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