New problem with forwarders leaving mail copy in catchall

akoss_web

Registered
Aug 1, 2020
4
1
3
Rochester, NY
cPanel Access Level
Website Owner
Hello,

Until this week forwarders were working correctly, but suddenly I have this problem. My host was no help trying to resolve the issue. I will try and explain my situation:


I send mail to [email protected] and the forwarder works and drops the mail into [email protected] and I can collect from that account via popmail, but there is also a second copy of the same email in [email protected]

I hope all of that makes sense, anyone else experiencing this issue?

Thanks!
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
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Houston

akoss_web

Registered
Aug 1, 2020
4
1
3
Rochester, NY
cPanel Access Level
Website Owner
So based one your testing its not cPanel change that caused it, something is broken in my mail server and my webhost are not interested in fixing it. :mad:

Rules or Forwarders wouldn't affect webmail, right?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,255
313
Houston
Rules or Forwarders wouldn't affect webmail, right?
I'm not sure what you mean they wouldn't affect webmail. They're separate parts of mail services, webmail is just the interface you use to see the mail.

I can't be certain what's going on without more information. If your provider could give you a mail transaction from the exim logs where this happens it would be helpful in troubleshooting.
 

akoss_web

Registered
Aug 1, 2020
4
1
3
Rochester, NY
cPanel Access Level
Website Owner
I'm not sure what you mean they wouldn't affect webmail.
My point here is that if I'm only using webmail, it wouldnt be an issue with rules - unless I'm mistaken, these are client side like outlook etc?

I can't be certain what's going on without more information. If your provider could give you a mail transaction from the exim logs where this happens it would be helpful in troubleshooting.
I think I'm out of luck, they said "the server is up, there is nothing more we can do"

I guess I just have to live with it for now :(