New problem with forwarders leaving mail copy in catchall

[akoss_web]

Hello,

Until this week forwarders were working correctly, but suddenly I have this problem. My host was no help trying to resolve the issue. I will try and explain my situation:

• [email protected] and [email protected] are BOTH real accounts
• [email protected] does NOT have an account
• Default mail is set up to forward to [email protected]
• Forwarder is set to forward email from [email protected] to [email protected]
• There is only ONE forwarder configured for [email protected]
• I don't have any rules or filters in place - also tested with my mail client turned off and using ONLY webmail

I send mail to [email protected] and the forwarder works and drops the mail into [email protected] and I can collect from that account via popmail, but there is also a second copy of the same email in [email protected]

I hope all of that makes sense, anyone else experiencing this issue?

Thanks!

 

[cPanelLauren]

Hello,

I tested this by doing the following:

• cPanel>>Email>>Default Address -> Forward to [email protected]
• cPanel>>Email>>Forwarders -> Create a forwarder for a non-existent account [email protected] -> [email protected]
• I then sent a mail from a remote domain to [email protected]
• I received the mail sent to [email protected] in the inbox of [email protected] but I did not receive it to [email protected]

There must be more occurring here, such as separate rule or forwarder

 

[akoss_web]

So based one your testing its not cPanel change that caused it, something is broken in my mail server and my webhost are not interested in fixing it.

Rules or Forwarders wouldn't affect webmail, right?

 

[cPanelLauren]

Rules or Forwarders wouldn't affect webmail, right?

I'm not sure what you mean they wouldn't affect webmail. They're separate parts of mail services, webmail is just the interface you use to see the mail.

I can't be certain what's going on without more information. If your provider could give you a mail transaction from the exim logs where this happens it would be helpful in troubleshooting.

 

[akoss_web]

I'm not sure what you mean they wouldn't affect webmail.

My point here is that if I'm only using webmail, it wouldnt be an issue with rules - unless I'm mistaken, these are client side like outlook etc?

I can't be certain what's going on without more information. If your provider could give you a mail transaction from the exim logs where this happens it would be helpful in troubleshooting.

I think I'm out of luck, they said "the server is up, there is nothing more we can do"

I guess I just have to live with it for now

 

[akoss_web]

The good news is the problem magically got better somewhere around October 14th. Everything is good in the world once more! :D