New server cannot SSH to old server

ddaddy

Well-Known Member
Aug 19, 2015
49
10
58
UK
cPanel Access Level
Root Administrator
I am trying to use the Transfer Tool to move to a new server.
Both servers are running WHM.

I keep getting timeout errors from the Transfer Tool so I tried to manually SSH.

I can SSH from my house to the old server without issue.
When I try to SSH from the new server to the old, it times out.

I have added the new servers IP address to the whitelist although there's nothing showing as blocked.

Why would this be timing out? Could it be a setting on the new server?

Thanks

Edit:
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I can successfully SSH from my old server to the new server, just not the other way around.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Hello,

Do you have any firewall rules on the destination server that could be blocking outgoing SSH connections? Do you utilize the "Host Access Control" option on the source server, and if so, have you allowed connections from the destination server IP address?

Thank you.
 

ddaddy

Well-Known Member
Aug 19, 2015
49
10
58
UK
cPanel Access Level
Root Administrator
Hello,

Do you have any firewall rules on the destination server that could be blocking outgoing SSH connections? Do you utilize the "Host Access Control" option on the source server, and if so, have you allowed connections from the destination server IP address?

Thank you.
I have CSF set to Test mode so shouldn't be blocking anything, and the "Host Access Control" page is empty.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Could you try disabling CSF temporarily to see if the issue is related to the test mode?

Thank you.