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New SFTP Backups Not Working

Discussion in 'Data Protection' started by rlshosting, Sep 22, 2013.

  1. rlshosting

    rlshosting Well-Known Member

    Apr 23, 2009
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    Root Administrator
    Copying backup......Done Unable to scp /home/****/backup-9.22.2013_11-15-04_****.tar.gz gz (please check the host and user root and password)

    I keep getting lots of emails. I have the correct data in the SFTP section. What's wrong?
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
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    Hello :)

    You mentioned SFTP in the title of the thread, but the error message lists SCP. It looks like you may be having trouble using the "SCP" feature in cPanel when generating a full backup of the account under the "Backup" icon. Have you verified that connections to the remote host are possible? Try accessing your system via SSH and sending a file to the remote server via SCP using the same authentication details. Does it succeed, or fail with the same error message?

    Thank you.
  3. trochia

    trochia Member

    Aug 26, 2008
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    Greetings, and I have just tried this for the first time "in my life" even though it has existed in cPanel for some time. This is on a new VPS that was a Hostmonster Shared acct...that they upgraded.

    Long story is that on my other main VPS (cpanel-WHM) I have successfully ran the following from it using SSH

    Where IP = Destination VPS

    Here is my results using cPanel SCP [on new HM vps]

    Copying backup......Done
    Unable to scp /home/perfectr/backup-10.19.2013_15-08-48_perfectr.tar.gz (please check the host and user lisagt and password)

    In which I did create a dir of "steve" [in the root of remote =...not public_html] and I upgraded this acct to handle 40gig...

    I am lost~~

    And? I got the email sating done..but? I used SSH, ran 'updatedb' and then ==

    locate backup-10.19.2013_15-08-48_perfectr.tar.gz

    And it did not find a file?

    Tried FTP now

    ADDED 11.27amCST

    pkgacctfile is: /home/perfectr/backup-10.19.2013_16-03-35_perfectr.tar.gz
    md5sum is: 3c1b6c15fa8dda5c9872ed5a3c8de7fe

    size is: 15716559312

    homesize is: NA

    Net::FTP>>> Net::FTP(2.77)
    Net::FTP>>> Exporter(5.66)
    Net::FTP>>> Net::Cmd(2.29)
    Net::FTP>>> IO::Socket::INET(1.31)
    Net::FTP>>> IO::Socket(1.31)
    Net::FTP>>> IO::Handle(1.28)
    Net::FTP=GLOB(0xc0f1c0)<<< 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    Net::FTP=GLOB(0xc0f1c0)<<< 220-You are user number 1 of 50 allowed.
    Net::FTP=GLOB(0xc0f1c0)<<< 220-Local time is now 11:25. Server port: 21.
    Net::FTP=GLOB(0xc0f1c0)<<< 220-IPv6 connections are also welcome on this server.
    Net::FTP=GLOB(0xc0f1c0)<<< 220 You will be disconnected after 15 minutes of inactivity.
    Net::FTP=GLOB(0xc0f1c0)>>> USER lisagt
    Net::FTP=GLOB(0xc0f1c0)<<< 331 User lisagt OK. Password required
    Net::FTP=GLOB(0xc0f1c0)>>> PASS ....

    Net::FTP=GLOB(0xc0f1c0)<<< 230 OK. Current restricted directory is /
    Net::FTP=GLOB(0xc0f1c0)>>> TYPE I
    Net::FTP=GLOB(0xc0f1c0)<<< 200 TYPE is now 8-bit binary
    Net::FTP=GLOB(0xc0f1c0)>>> CWD steve
    Net::FTP=GLOB(0xc0f1c0)<<< 250 OK. Current directory is /steve

    Net::FTP=GLOB(0xc0f1c0)>>> ALLO 15716559312
    Net::FTP=GLOB(0xc0f1c0)<<< 200 A L'HUILE
    Net::FTP=GLOB(0xc0f1c0)>>> PASV
    Net::FTP=GLOB(0xc0f1c0)<<< 227 Entering Passive Mode (199,193,xxx,xxx,98,110)
    Net::FTP=GLOB(0xc0f1c0)>>> STOR backup-10.19.2013_16-03-35_perfectr.tar.gz
    Net::FTP=GLOB(0xc0f1c0)<<< 553 Can't open that file: Permission denied
    Net::FTP=GLOB(0xc0f1c0)>>> QUIT
    Net::FTP=GLOB(0xc0f1c0)<<< 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
    Net::FTP=GLOB(0xc0f1c0)<<< 221 Logout.

    /* added */
    Again, the above newly generated file name using SHH > locate *perfect.tar.gz does not exist anywhere that is says...just the normal /backup/cpbackup
    #3 trochia, Oct 19, 2013
    Last edited: Oct 19, 2013
  4. trochia

    trochia Member

    Aug 26, 2008
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    This issue, has been resolved at least in my case with the help of Chris via Ticket System

    IF? The folder of intended destination folder, does NOT HAVE proper owner ship of the account it will fail.

    In my case, I had created the 'destination folder' using WinSCP (which is the same as root). In order to make the folder 'owned by' the proper account.. from SSH run: chown lisagt:lisagt /home/lisagt/steve where lisagt is your account name and steve is the target directory. This worked for FTP, so I suspect it was my SCP issue also.

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