New subdomain is not working

[hoannv]

Hi all Cpanel experts,

When I create a new subdomain in Cpanel, everything is working well. I can create a new subdomain and Cpanel created a directory in public_html. However, I can not access this subdomain from browser (/http://cmstest.domain.com) . It seems not working. But I can't find the reason.

There are others subdomain are still working. For example, /http://cmsdev.domain.com

Pls help me resolve this issue.

Thanks.

 

[24x7server]

Hello,

Can you please let me know what error are you getting ?

Also please check your sub-domain DNS entry in domain DNS zone.

 

[cPanelMichael]

Hello

Do you receive a specific error message when accessing the subdomain? Does it resolve to the correct IP address from your system?

Thank you.

 

[hoannv]

Hello,

Can you please let me know what error are you getting ?

Also please check your sub-domain DNS entry in domain DNS zone.

I don't get any error when setting new domain.

I checked in "Simple DNS Zone Editor" section. I didn't find any record of "cmsdev.denaliusa.com" and "cmstest.denaliusa.com". But cmsdev.denaliusa.com is still working.

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Hello

Do you receive a specific error message when accessing the subdomain? Does it resolve to the correct IP address from your system?

Thank you.

I didn't get any error. Can you tell me where can I check IP address is correct or not?

 

[cPanelMichael]

You will not see the subdomain entries in the "Simple DNS Zone Editor". This is normal. Is the DNS for the domain name handled on the cPanel server or a remote server? If the DNS is handled on a remote server, make sure you add the "A" record for the subdomain at that server.

Thank you.

 

[hoannv]

You will not see the subdomain entries in the "Simple DNS Zone Editor". This is normal. Is the DNS for the domain name handled on the cPanel server or a remote server? If the DNS is handled on a remote server, make sure you add the "A" record for the subdomain at that server.

Thank you.

Thank for your advises. I will ask client about it.