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New subdomain "sorry!" error

Discussion in 'Bind / DNS / Nameserver Issues' started by walterdevos, May 16, 2015.

  1. walterdevos

    walterdevos Member

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    Lately, when I add a subdomain, the newly created subdomain throws me an error page : /cgi-sys/defaultwebpage.cgi , telling me

    "SORRY! If you are the owner of this website, please contact your hosting provider: webmaster@subdomain.xxx.xx (edit) It is possible you have reached this page because: The IP address has changed. There has been a server misconfiguration.
    ... ETC

    I have
    • tried putting an index.php in the subfolder.
    • looked at the DNS zone: the A-Record is created ok.
    • restarted apache, to no avail
    • looked at the messages, apache error_log, suexec_log but did not see anything related
    • removed the subdomain, re-created it
    • added redirection, did not work..
    Any ideas why this is happening?

    Thank you
     
    #1 walterdevos, May 16, 2015
  2. John

    John Active Member

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    Could you please try clearing the browser cache or try from a proxy website and check if you are getting the same page..
     
    #2 John, May 16, 2015
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Do you see an entry for the subdomain in /usr/local/apache/conf/httpd.conf after creating the subdomain?

    Than kyou.
     
    #3 cPanelMichael, May 18, 2015
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