Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

New subdomain "sorry!" error

Discussion in 'Bind / DNS / Nameserver Issues' started by walterdevos, May 16, 2015.

  1. walterdevos

    walterdevos Member

    Joined:
    Apr 30, 2011
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    51
    Lately, when I add a subdomain, the newly created subdomain throws me an error page : /cgi-sys/defaultwebpage.cgi , telling me

    "SORRY! If you are the owner of this website, please contact your hosting provider: webmaster@subdomain.xxx.xx (edit) It is possible you have reached this page because: The IP address has changed. There has been a server misconfiguration.
    ... ETC

    I have
    • tried putting an index.php in the subfolder.
    • looked at the DNS zone: the A-Record is created ok.
    • restarted apache, to no avail
    • looked at the messages, apache error_log, suexec_log but did not see anything related
    • removed the subdomain, re-created it
    • added redirection, did not work..
    Any ideas why this is happening?

    Thank you
     
    #1 walterdevos, May 16, 2015
  2. John

    John Active Member

    Joined:
    Jan 1, 2014
    Messages:
    25
    Likes Received:
    2
    Trophy Points:
    3
    cPanel Access Level:
    Root Administrator
    Could you please try clearing the browser cache or try from a proxy website and check if you are getting the same page..
     
    #2 John, May 16, 2015
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,801
    Likes Received:
    1,712
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Do you see an entry for the subdomain in /usr/local/apache/conf/httpd.conf after creating the subdomain?

    Than kyou.
     
    #3 cPanelMichael, May 18, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - subdomain sorry error
  1. elis albaghi

    New subdomain and user "sorry!" error

    elis albaghi, Apr 6, 2017, in forum: Bind / DNS / Nameserver Issues
    Replies:
    11
    Views:
    1,379
    Infopro
    Apr 9, 2017
  2. toplisek

    Add SSL certificate for subdomain?

    toplisek, Apr 17, 2018, in forum: Security
    Replies:
    5
    Views:
    77
    cPanelMichael
    Apr 19, 2018 at 10:10 AM
  3. sparek-3

    SSL/TLS with mail. subdomain

    sparek-3, Apr 12, 2018, in forum: Security
    Replies:
    1
    Views:
    72
    cPanelMichael
    Apr 12, 2018
  4. Sukinoz

    Browse through the web using a subdomain

    Sukinoz, Apr 8, 2018, in forum: General Discussion
    Replies:
    5
    Views:
    62
    cPanelMichael
    Apr 11, 2018
  5. jen22

    Subdomain to subfolder redirect

    jen22, Apr 6, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    60
    cPanelLauren
    Apr 6, 2018

Share This Page