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New theme thoughts...

Discussion in 'User Experience' started by electric, Dec 9, 2012.

  1. electric

    electric Well-Known Member

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    Personally, I don't see a big need for a brand new theme. :)

    However, since you have not described the scope of what x4 will involve... I really have no idea.

    Are you adding new features/functionality? Or just changing the look and feel of the cpanel user interface?

    If you're changing the look and feel, then this project shouldn't take long. Put up a call for "what you want to see" changed, and then implement whatever you feel is needed.

    We have never had a single customer complain about the look of x3 theme. Not one. (We have a few thousand customers.)

    We do, however, have customers complaining about organization of the theme. For example:

    - Email. It is silly to have email accounts, fowarders, auto-responders, etc.. all in different places and screens. It's confusing to new users that want to have "them@theirdomain.com" and don't understand what is needed. What they want is a single, unified page, where they can enter "them@theirdomain.com" and then select if they want it to be an email account and/or forwarder, and/or auto-responder. Then choose what options they want, such as enable spam assassin or a filter for it, etc... The point is that it should all be on one single page called "email". This way, the customer can easily see all the different settings and whatnot for each email address.

    - Ditto for FTP Users, Web Disk users, etc... Why not have one page called "users". Then show what services are activated for that user? This is much easier for customers then to have things all over the place on different pages. It's better to organize the cpanel based on how they think, instead of how a technical person things. A typical customer thinks about what their USER needs. So have a "users" page that shows a list of all users created, and what is active/available for them.

    I have a lot of other ideas but those are the two big ones that customers frequently mention. The email one is huge. We get a lot of customers who set up an email account AND a forwarder and don't understand why their account eventually runs out of space because there's 1 year's worth of email in their mailbox on the server.

    Anyway.. just my 2 cents. I'd rather see the current layout tweaked then a whole new "theme" that is going to suffer from the same issues.
     
  2. cPanelTomGreen

    cPanelTomGreen Well-Known Member
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    Thank you for your feedback. These are some great ideas.

    I'll talk your ideas over with the team and Director of Development.
     
  3. electric

    electric Well-Known Member

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    Great thanks. If I had to whittle down my lengthy response into a simple statement, it would be something like this.

    Make the new layout "goal focused".

    In other words, the typical customer accesses cpanel to do something with email. So you want to have a SINGLE email page, from where they can access all their email needs. They want "them@theirdomain.com". So that means you organize the page around email addresses, and not the technology behind them. Thus, the email page would have a list of all email addresses. Then for each email address, you list if it includes an email account, forwarders, auto-responses, filters, etc. Nice and simple. This is the "goal oriented" way of thinking that the customer has, and the cpanel should reflect their needs.

    A good UI specialist should be able to take this idea and create something great.

    And of course, we're here ready and willing when you have screenshots or even post-it drafts to see if you're heading in the right direction. :)
     
  4. DomineauX

    DomineauX Well-Known Member
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    Great input electric!
    Your point about making it "goal focused" sounds exactly like the concept behind the new feature request handling.
     
  5. musti19

    musti19 Well-Known Member

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    +1 from me.
    I as a administrator ! had problems to understand how to setup domains etc. at the beginning..
    so for user its more dificcult.

    My recommendations are as follows:

    1. Delete the menu point: "Backups", the menu point "Backup Wizard" is perfect.
    2. Domains: Only 2 menu points is sufficient:
    - Domains:
    --- NEW: where user can add additional domains
    --- CHANGE: where user can set redirects to internal (directory) or external (http link)
    so the menu points : Addon Domains, parked Domains and Redirect is not more needed.
    - Subdomains
    --- NEW
    --- CHANGE
    3. A direct link to webmail in cpanel login page and/or in head area of cpanel(after login)
     
  6. cPanelTomGreen

    cPanelTomGreen Well-Known Member
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