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New Ticketing System Suggestions

Discussion in 'General Discussion' started by laborspy, May 20, 2005.

  1. laborspy

    laborspy Well-Known Member

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    Hello all,
    Being involved with a medium sized ISP I have saw some flaws in the different ticketing systems that we've used. With that in mind I've descided to create my own ticketing system. I am looking for suggestions from everyone to see what they like and what they would like to see in our product.

    Planned features:
    feature rich admin
    -change countless options
    -you descide user rights from over 20options, no more we descide what a manager is
    -ip based restrictions

    email parsing
    -piping, pop3, and imap collection
    -canned messages

    whm intergration
    -easily obtain information from within the ticketing system, no need to open whm

    Migration
    -easy to us migration scripts to migrate your data from
    -deskpro
    -kayako
    -perldesk
    -more...

    Template system
    -easily change ticketing system site to match your own
    -centralized language file, translate to any language will include 3 langs from install

    Does anyone have any other suggestions to be added? Thoughts on how you would like to see things work?
     
  2. laborspy

    laborspy Well-Known Member

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    I had a PM asking what databases we will support. I am please to say we will be supporting the following:

    -MySQL
    -postgreSQL
    -MSsql
    -Oracle
     
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