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New to cPanel SSL Help

Discussion in 'General Discussion' started by XpsychO, May 22, 2014.

  1. XpsychO

    XpsychO Registered

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    Hello all,

    I am new to cPanel and I have watched numerous videos on the different aspects of cPanel. I have created my hostname of athena.example.com and purchased a wildcard certificate for *.example.com

    I have installed the certificate on the server, configured the server to use that certificate and everything works fine there. The problem I am experiencing now is that when I visit https://www.example.com, I am redirected to https://example.com/cgi-sys/defaultwebpage.cgi.

    I assume I will need a different SSL just for this domain to run a regular website? I was under the assumption that a wildcard would cover this main website that will be hosting WHMCS.

    Any help would be greatly appreciated as I am trying to get this done properly so I won't have to do it again.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    What account did you install the wildcard SSL certificate on? Did you install the same certificate separately for each host (e.g. www.domain.com) ?

    Thank you.
     
  3. XpsychO

    XpsychO Registered

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    I followed these steps.

    1) Go to SSL/TLS -> Install an SSL Certificate on a Domain
    2) Install certificate to *.example.com
    3) go to Home -> Service Configuration
    4) Manage Service SSL Certificates
    5) Choose all 4 options and install certificate by pasting the CRT then "Autofill by certificate"
    6) restarted server and I am able to connect to https://athena.example.com:2087 and the certificate shows properly.

    I can also go to Example Domain and it is showing wordpress however when I use the HTTPS protocol, it reverts back. I want the website to use the https protocol.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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  5. XpsychO

    XpsychO Registered

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    whenever I use /https://www.example.com it goes to /https://example.com/cgi-sys/defaultwebpage.cgi instead of going to the wordpress installation
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Please try installing the SSL certificate directly to the domain name via "WHM Home » SSL/TLS » Install an SSL Certificate", using the same certificate, but with "domain.com" or "www.domain.com" as the domain name.

    Thank you.
     
  7. storminternet

    storminternet Well-Known Member

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    Also check in .htaccess or in cPanel if you have set redirects for your domain which redirects from www to example.com
     
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