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Discussion in 'General Discussion' started by Axheladini, Jan 5, 2012.

  1. Axheladini

    Axheladini Registered

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    Hello there,

    I am new to forum and new to WHM, i just want to say hi to all of you.

    I have a problem with my server, i keep receiving this email from my server:
    IMPORTANT: Do not ignore this email.

    Your hostname (example.com) could not be resolved to an IP
    address. This means that /etc/hosts is not set up correctly, and/or
    there is no dns entry for example.com. Please be sure that the
    contents of /etc/hosts are configured correctly, and also that
    there is a correct 'A' entry for the domain in the zone file.

    Some or all of these problems can be caused by /etc/resolv.conf
    being setup incorrectly. Please check that file if you believe
    everything else is correct.

    You may be able to automatically correct this problem by using the
    'Add an A entry for your hostname' option under 'Dns Functions' in
    your Web Host Manager.

    Can you please let me know what i need to do to fix this problem.
    Regards
    Axheladini
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello :)

    That message indicates the hostname of your server can not be resolved to an IP address. Is the DNS for your hostname handled on a remote server, or through the cPanel server? If it's handled on the cPanel server, ensure you have added an "A" record for it. Otherwise, ensure the "A" record for the hostname pointing to the server's IP address is added at the DNS host of the parent domain of the hostname.

    Thank you.
     
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