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New user account Disk Usage 114.05 Megabytes?

Discussion in 'General Discussion' started by sexy_guy, Apr 19, 2003.

  1. Website Rob

    Website Rob Well-Known Member

    Mar 23, 2002
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    Alberta, Canada
    cPanel Access Level:
    Root Administrator
    WHM > Account Functions > Modify an Account > Username: (replace current with a new UID)

    This will work as long as they are not a Reseller (resellers cannot have their username changed).
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  2. Pollie

    Pollie Active Member

    Jul 18, 2002
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    Greetings {{all}}.

    I have the following hard facts:

    0) I am running WHM E85; let's create an account. Done.
    1) The account quota limit was set ok to 50mb, matching the package limits.
    2) Yet the account uses 5Gb right after creation - the client does not have the access data yet; cpanel reports negative quota usage and client's services cannot write on disk (exceeded quota reported)
    3) I ran fixquotas and fixquotas --useplanquotes
    4) I changed the UID - new UID shows the same 5gb usage
    5) I deleted the account and recreated it using a third username (not the former, not the one I had changed to) but the same domain name as it had to be: the account still shows 5Gb usage
    6) I ran find -user username | more : interesting enough, the output grabs almost everything that is under /cpanel directory
    7) I waited a couple of days and created the account with the former username. Usage is 0Mb now.
    8) Each two or three new accounts I create, comes with exceeded quotas. I cannot tell the rule from this randomized behavior.

    Sure it is pretty weird.

    I would appreciate any hints.

    tks in advance
    All the best
    Paula Support Ticket Number:
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  3. casey

    casey Well-Known Member

    Jan 17, 2003
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    This sounds exactly like the problem I had. I fixed it using the advice from the following thread: Support Ticket Number:

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