Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

New VMware Quick Install, can't connect to cPanel

Discussion in 'General Discussion' started by calvarez, Mar 1, 2011.

  1. calvarez

    calvarez Registered

    Joined:
    Mar 1, 2011
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    51
    I'm trying to migrate from an older server to a new one. I installed the new one with VMware ESXi 4.1 and the cPanel VM was installed using the CentOS auto-installer ISO from the cPanel downloads. I have done the install twice to make sure it wasn't just a fluke. When the install completes, the server can be accessed with SSH, but the cPanel web connection is rejected.

    Code:
    This webpage is not available
The webpage at https://208.86.121.35:2087/ might be temporarily down or it may have moved permanently to a new web address.
Error 102 (net::ERR_CONNECTION_REFUSED): Unknown error.

    I've confirmed that the auto-install completed:


    Code:
    [root@cpanel selinux]# tail -f /var/log/cpanel-install*
==> /var/log/cpanel-install-autoinstaller.log <==
Starting CentOS system update
Finished CentOS system update, starting cPanel installation

==> /var/log/cpanel-install-thread0.log <==

==> /var/log/cpanel-install-thread1.log <==

==> /var/log/cpanel-install-thread0.log <==
cPanel install started at: Tue Mar  1 21:58:22 2011!

==> /var/log/cpanel-install-thread1.log <==
cPanel install started at: Tue Mar  1 21:58:22 2011!

Broadcast message from root (Tue Mar  1 21:58:28 2011):

cPanel installation Complete

==> /var/log/cpanel-install-autoinstaller.log <==
cPanel installation Complete
    The license verification for my IP address says it is valid and active. I've been unable to run a command found in the docs:

    Code:
    [root@cpanel ~]# /usr/local/cpanel/cpkeyclt
-bash: /usr/local/cpanel/cpkeyclt: No such file or directory
[root@cpanel ~]#
    Any ideas?
     
    #1 calvarez, Mar 1, 2011
  2. cPanelJared

    cPanelJared Technical Analyst

    Joined:
    Feb 25, 2010
    Messages:
    1,835
    Likes Received:
    21
    Trophy Points:
    143
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    From what you are describing, the installation did not complete. Does /usr/local/cpanel exist? Also, does the /scripts directory exist?

    You can try running a forced cPanel update to see if it will fetch and install the missing files:

    Code:
    # /scripts/upcp --force
    Once the forced update is finished, see if cPanel is listening on the WebHost Manager ports:

    Code:
    # netstat -nalp|grep :2086
# netstat -nalp|grep :2087
    Also, make sure that the default firewall is deactivated:

    Troubleshooting a Recent Installation

    If this does not help, please submit a ticket so that we can log into the server and investigate directly. If this is somehow being caused by a problem with our ISO, we will need to identify the problem and correct it.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelJared, Mar 2, 2011
  3. calvarez

    calvarez Registered

    Joined:
    Mar 1, 2011
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    51
    Jared, that seemed to do it, thanks! It was clear the installation didn't complete properly, as several items gave a "not found--reinstalling" message. Now it seems functional, but is there any danger that I've got a server that will have future problems (IE, not a proper installation)? Any further testing I should do before I copy my accounts and deploy it?
     
    #3 calvarez, Mar 2, 2011
  4. cPanelJared

    cPanelJared Technical Analyst

    Joined:
    Feb 25, 2010
    Messages:
    1,835
    Likes Received:
    21
    Trophy Points:
    143
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    Without being able to log in and see the server for myself, I cannot say for certain, but the forced cPanel update should have corrected any remaining issues. The reason we see most often for an incomplete cPanel installation is some type of network problem, ranging from a failure to resolve outside domains to a routing problem or network interruption, and running a forced cPanel update after the problem is corrected will usually replace the missing or misconfigured components.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelJared, Mar 3, 2011
  5. calvarez

    calvarez Registered

    Joined:
    Mar 1, 2011
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    51
    Everything seems to function correctly, so we'll continue with the migration. I'm rather certain there aren't networking issues, as we deploy VMware servers several times per month and own the entire network they run on, using the same configs for each and every deployment. All of the standard network testing from within the cPanel VM looks perfect.

    Thanks for your quick responses.
     
    #5 calvarez, Mar 3, 2011
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    33
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    I did want to mention one slight other issue we've seen where cPanel does not properly install, but the installer should bail out early in the process when this happens. If the hostname is not a fully qualified name but a short name, so something like server rather than server.mydomain.com, then the cPanel installer will fail to complete.

    You can set the hostname in CentOS with the following command before the cPanel installation:

    Code:
    hostname server.mydomain.com
    You might also want to edit /etc/sysconfig/network for the HOSTNAME= line to put the full name there as well, so server.mydomain.com again.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelTristan, Mar 3, 2011
  7. calvarez

    calvarez Registered

    Joined:
    Mar 1, 2011
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    51
    It does have an FQDN which is in DNS and in the hosts file. We usually use short names but have learned that cPanel really wants everything to be a full name.
     
    #7 calvarez, Mar 3, 2011
(You must log in or sign up to post here.)
Loading...
Similar Threads - VMware Quick Install
  1. Sanjay Narayan

    SOLVED Email issue in new installation on VMware VPS

    Sanjay Narayan, Sep 17, 2018, in forum: E-mail Discussion
    Replies:
    7
    Views:
    196
    Sanjay Narayan
    Sep 19, 2018
  2. Tarak Nath

    SOLVED [ALTPHP-557] quickhash extension unable to load with alt-php

    Tarak Nath, Aug 9, 2018, in forum: CloudLinux
    Replies:
    10
    Views:
    713
    cPanelMichael
    Sep 3, 2018
  3. Bert de Jong

    WebHost Manager bookmarking and quick links?

    Bert de Jong, Feb 15, 2018, in forum: User Experience
    Replies:
    1
    Views:
    271
    cPanelMichael
    Feb 15, 2018
  4. galbaras

    Quick change of PHP version without losing settings

    galbaras, Mar 2, 2017, in forum: EasyApache
    Replies:
    10
    Views:
    1,822
    galbaras
    Mar 9, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice