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New WHM Back-ups Hung

Discussion in 'Data Protection' started by Tcalp, Jun 24, 2015.

  1. Tcalp

    Tcalp Active Member

    Mar 16, 2013
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    Ottawa, ON, Canada
    cPanel Access Level:
    DataCenter Provider
    Hi Guys,

    I am a bit perplexed, I have gone through a few times and killed off any rogue processes that look to be related to back-up, but the back-ups still seem to just hang and not gather data beyond a certain point (I think homedir?).

    The backup log looks like :
    [2015-06-24 12:56:13 -0400] Copy custom virtualhost templates...[2015-06-24 12:56:13 -0400] Done
    [2015-06-24 12:56:13 -0400] Leaving timeout safety mode
    [2015-06-24 12:56:13 -0400] Copying mailman lists and archives....
    [2015-06-24 12:56:13 -0400] Done copying mailman lists and archives.
    [2015-06-24 12:56:13 -0400] Copying homedir.............
    [2015-06-24 12:56:14 -0400] Done
    [2015-06-24 12:56:14 -0400] Calculating nobody files............
    [2015-06-24 12:56:15 -0400] Done
    [2015-06-24 12:56:15 -0400] Entering timeout safety mode
    [2015-06-24 12:56:15 -0400] Determining mysql dbs...[2015-06-24 12:56:15 -0400] ...mysqldump version: 5.5.42...[2015-06-24 12:56:15 -0400] ...mysql version: 5.5...[2015-06-24 12:56:15 -0400] Saving mysql privs...[2015-06-24 12:56:15 -0400] Done

    Server load is nearly at 0, regardless of how many times I stop and re-start the result is the same, a 0-byte tar file with a sub-folder containing the cpuser skeleton but nothing in the homedir.

    Is there a lock file somewhere that I need to kill off ?
  2. max_payne

    max_payne Active Member

    Feb 1, 2013
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    Root Administrator
    Have you attempted to manually package the account to see if the hang occurs? Run:

    /scripts/pkgacct <cpanelusername>
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
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    Root Administrator

    You can also try running the following command:

    ps auxf
    Scroll down the process list and see if you notice the stage at which the backup process is hanging. You can post that stage here so we can further troubleshoot the issue.

    Thank you.
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