The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

new WHM/cPanel installation - died at ./updatenow.static

Discussion in 'General Discussion' started by RailinginDFW, Feb 14, 2013.

  1. RailinginDFW

    RailinginDFW Registered

    Joined:
    Feb 14, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    I am trying out WHM/cPanel on a clean install of RedHat Linux 6, and been following the installation guide at Step 6: Install cPanel & WHM (or cPanel DNSONLY).


    This is is the error message:
    Code:
    [20130214.110433]   --force passed on command line. Upgrade will disgregard update config settings.
    [20130214.110433] E $new_version is not defined! The tier 'edge' appears invalid!
    => Log closed Thu Feb 14 11:04:33 2013
    2013-02-14 11:04:33  918 (DEBUG):   Detected a failed sync. Re-trying updatenow.static to correct
    2013-02-14 11:04:33  924 (FATAL): Unable to sync cpanel. Please verify your network connectivity to httpupdate.cpanel.net and re-run the installer

    I am able to connect to httpupdate.cpanel.net via the host or wget commands. Also, the tier 'edge' doesn't seem to matter: I replaced that with release, stable, current in /etc/cpupdate.conf as a troubleshooting measure.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,762
    Likes Received:
    662
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
  3. RailinginDFW

    RailinginDFW Registered

    Joined:
    Feb 14, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    BANDMINUP=inherit
    BSDPORTS=yes
    COURIERUP=inherit
    CPANEL=edge
    DOVECOTUP=inherit
    EXIMUP=inherit
    FTPUP=inherit
    MYSQLUP=inherit
    NSDUP=inherit
    PYTHONUP=inherit
    RPMUP=daily
    SARULESUP=daily
    SYSUP=daily
    UPDATES=daily
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,762
    Likes Received:
    662
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
  5. RailinginDFW

    RailinginDFW Registered

    Joined:
    Feb 14, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    id is 3753799, thank you.
     
  6. cPanelJared

    cPanelJared Technical Analyst
    Staff Member

    Joined:
    Feb 25, 2010
    Messages:
    1,842
    Likes Received:
    18
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    It appears that you closed ticket 3753799. Were you able to find a solution to the problem?
     
  7. InteractM

    InteractM Well-Known Member

    Joined:
    Apr 2, 2013
    Messages:
    133
    Likes Received:
    1
    Trophy Points:
    18
    cPanel Access Level:
    Root Administrator
    I have same exact problem. New cPanel install failed on same step, but httpupdate.cpanel.net is reachable. Month ago I have installed cPanel on same exact server running CentOS 6.4 without any issue.

    Any clue?

    Thanks
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,762
    Likes Received:
    662
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Could you open a support ticket so we can take a closer look if you experience this problem again? You can post the ticket number here so we can report any solutions that we find.

    Thank you.
     
  9. raafat

    raafat Registered

    Joined:
    Jun 14, 2007
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    I have the same problem with new installation on Centos 6.4

    /etc/cpupdate.conf
    BANDMINUP=inherit
    BSDPORTS=yes
    COURIERUP=inherit
    CPANEL=release
    DOVECOTUP=inherit
    EXIMUP=inherit
    FTPUP=inherit
    MYSQLUP=inherit
    NSDUP=inherit
    PYTHONUP=inherit
    RPMUP=daily
    SARULESUP=daily
    SYSUP=daily
    UPDATES=daily


    /var/log/cpanel-install.log

    => Log opened from ./updatenow.static at Thu Sep 12 16:36:44 2013
    [20130912.163644] --force passed on command line. Upgrade will disgregard update config settings.
    => Log closed Thu Sep 12 16:36:45 2013
    2013-09-12 16:36:45 918 (DEBUG): Detected a failed sync. Re-trying updatenow.static to correct
    2013-09-12 16:36:45 924 (FATAL): Unable to sync cpanel. Please verify your network connectivity to httpupdate.cpanel.net and re-run the installer

    # sh latest

    [20130912.163644] --force passed on command line. Upgrade will disgregard update config settings.
    die [updatenow] Unable to retrieve tier version info: Inappropriate ioctl for device
    exit level [die] (Unable to retrieve tier version info: Inappropriate ioctl for device)
    2013-09-12 16:36:45 918 (DEBUG): Detected a failed sync. Re-trying updatenow.static to correct
    2013-09-12 16:36:45 924 (FATAL): Unable to sync cpanel. Please verify your network connectivity to httpupdate.cpanel.net and re-run the installer

    Let me know if there is a solution for this problem.

    Thanks,
    Raafat

     
  10. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,762
    Likes Received:
    662
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    It looks like you opened a support ticket for this issue. Per the ticket, it was determine this was caused by a faulty NAT configuration. There were custom resolvers configured which may have also attributed to the problem.

    Thank you.
     
Loading...

Share This Page