new WHM/cPanel installation - died at ./updatenow.static

[RailinginDFW]

I am trying out WHM/cPanel on a clean install of RedHat Linux 6, and been following the installation guide at Step 6: Install cPanel & WHM (or cPanel DNSONLY).


This is is the error message:

[20130214.110433]   --force passed on command line. Upgrade will disgregard update config settings.
[20130214.110433] E $new_version is not defined! The tier 'edge' appears invalid!
=> Log closed Thu Feb 14 11:04:33 2013
2013-02-14 11:04:33  918 (DEBUG):   Detected a failed sync. Re-trying updatenow.static to correct
2013-02-14 11:04:33  924 (FATAL): Unable to sync cpanel. Please verify your network connectivity to httpupdate.cpanel.net and re-run the installer

I am able to connect to httpupdate.cpanel.net via the host or wget commands. Also, the tier 'edge' doesn't seem to matter: I replaced that with release, stable, current in /etc/cpupdate.conf as a troubleshooting measure.

 

[cPanelMichael]

Hello

Could you paste the full contents of your /etc/cpupdate.conf file?

Thank you.

 

[RailinginDFW]

BANDMINUP=inherit
BSDPORTS=yes
COURIERUP=inherit
CPANEL=edge
DOVECOTUP=inherit
EXIMUP=inherit
FTPUP=inherit
MYSQLUP=inherit
NSDUP=inherit
PYTHONUP=inherit
RPMUP=daily
SARULESUP=daily
SYSUP=daily
UPDATES=daily

 

[cPanelMichael]

Please open a ticket so we can take a closer look:

Submit A Ticket

You can post the ticket number here so we can track the issue.

Thank you.

 

[RailinginDFW]

id is 3753799, thank you.

 

[JaredR.]

It appears that you closed ticket 3753799. Were you able to find a solution to the problem?

 

[InteractM]

I have same exact problem. New cPanel install failed on same step, but httpupdate.cpanel.net is reachable. Month ago I have installed cPanel on same exact server running CentOS 6.4 without any issue.

Any clue?

Thanks

 

[cPanelMichael]

Could you open a support ticket so we can take a closer look if you experience this problem again? You can post the ticket number here so we can report any solutions that we find.

Thank you.

 

[raafat]

I have the same problem with new installation on Centos 6.4

/etc/cpupdate.conf
BANDMINUP=inherit
BSDPORTS=yes
COURIERUP=inherit
CPANEL=release
DOVECOTUP=inherit
EXIMUP=inherit
FTPUP=inherit
MYSQLUP=inherit
NSDUP=inherit
PYTHONUP=inherit
RPMUP=daily
SARULESUP=daily
SYSUP=daily
UPDATES=daily


/var/log/cpanel-install.log

=> Log opened from ./updatenow.static at Thu Sep 12 16:36:44 2013
[20130912.163644] --force passed on command line. Upgrade will disgregard update config settings.
=> Log closed Thu Sep 12 16:36:45 2013
2013-09-12 16:36:45 918 (DEBUG): Detected a failed sync. Re-trying updatenow.static to correct
2013-09-12 16:36:45 924 (FATAL): Unable to sync cpanel. Please verify your network connectivity to httpupdate.cpanel.net and re-run the installer

# sh latest

[20130912.163644] --force passed on command line. Upgrade will disgregard update config settings.
die [updatenow] Unable to retrieve tier version info: Inappropriate ioctl for device
exit level [die] (Unable to retrieve tier version info: Inappropriate ioctl for device)
2013-09-12 16:36:45 918 (DEBUG): Detected a failed sync. Re-trying updatenow.static to correct
2013-09-12 16:36:45 924 (FATAL): Unable to sync cpanel. Please verify your network connectivity to httpupdate.cpanel.net and re-run the installer

Let me know if there is a solution for this problem.

Thanks,
Raafat

Could you open a support ticket so we can take a closer look if you experience this problem again? You can post the ticket number here so we can report any solutions that we find.

Thank you.

 

[cPanelMichael]

It looks like you opened a support ticket for this issue. Per the ticket, it was determine this was caused by a faulty NAT configuration. There were custom resolvers configured which may have also attributed to the problem.

Thank you.