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new WHM/cPanel installation - died at ./updatenow.static

Discussion in 'General Discussion' started by RailinginDFW, Feb 14, 2013.

  1. RailinginDFW

    RailinginDFW Registered

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    I am trying out WHM/cPanel on a clean install of RedHat Linux 6, and been following the installation guide at Step 6: Install cPanel & WHM (or cPanel DNSONLY).


    This is is the error message:
    Code:
    [20130214.110433]   --force passed on command line. Upgrade will disgregard update config settings.
[20130214.110433] E $new_version is not defined! The tier 'edge' appears invalid!
=> Log closed Thu Feb 14 11:04:33 2013
2013-02-14 11:04:33  918 (DEBUG):   Detected a failed sync. Re-trying updatenow.static to correct
2013-02-14 11:04:33  924 (FATAL): Unable to sync cpanel. Please verify your network connectivity to httpupdate.cpanel.net and re-run the installer

    I am able to connect to httpupdate.cpanel.net via the host or wget commands. Also, the tier 'edge' doesn't seem to matter: I replaced that with release, stable, current in /etc/cpupdate.conf as a troubleshooting measure.
     
    #1 RailinginDFW, Feb 14, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Could you paste the full contents of your /etc/cpupdate.conf file?

    Thank you.
     
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    #2 cPanelMichael, Feb 14, 2013
  3. RailinginDFW

    RailinginDFW Registered

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    BANDMINUP=inherit
    BSDPORTS=yes
    COURIERUP=inherit
    CPANEL=edge
    DOVECOTUP=inherit
    EXIMUP=inherit
    FTPUP=inherit
    MYSQLUP=inherit
    NSDUP=inherit
    PYTHONUP=inherit
    RPMUP=daily
    SARULESUP=daily
    SYSUP=daily
    UPDATES=daily
     
    #3 RailinginDFW, Feb 14, 2013
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Please open a ticket so we can take a closer look:

    Submit A Ticket

    You can post the ticket number here so we can track the issue.

    Thank you.
     
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    #4 cPanelMichael, Feb 14, 2013
  5. RailinginDFW

    RailinginDFW Registered

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    id is 3753799, thank you.
     
    #5 RailinginDFW, Feb 14, 2013
  6. cPanelJared

    cPanelJared Technical Analyst

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    It appears that you closed ticket 3753799. Were you able to find a solution to the problem?
     
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    #6 cPanelJared, Feb 15, 2013
  7. InteractM

    InteractM Well-Known Member

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    I have same exact problem. New cPanel install failed on same step, but httpupdate.cpanel.net is reachable. Month ago I have installed cPanel on same exact server running CentOS 6.4 without any issue.

    Any clue?

    Thanks
     
    #7 InteractM, Apr 23, 2013
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Could you open a support ticket so we can take a closer look if you experience this problem again? You can post the ticket number here so we can report any solutions that we find.

    Thank you.
     
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    #8 cPanelMichael, May 2, 2013
  9. raafat

    raafat Registered

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    I have the same problem with new installation on Centos 6.4

    /etc/cpupdate.conf
    BANDMINUP=inherit
    BSDPORTS=yes
    COURIERUP=inherit
    CPANEL=release
    DOVECOTUP=inherit
    EXIMUP=inherit
    FTPUP=inherit
    MYSQLUP=inherit
    NSDUP=inherit
    PYTHONUP=inherit
    RPMUP=daily
    SARULESUP=daily
    SYSUP=daily
    UPDATES=daily


    /var/log/cpanel-install.log

    => Log opened from ./updatenow.static at Thu Sep 12 16:36:44 2013
    [20130912.163644] --force passed on command line. Upgrade will disgregard update config settings.
    => Log closed Thu Sep 12 16:36:45 2013
    2013-09-12 16:36:45 918 (DEBUG): Detected a failed sync. Re-trying updatenow.static to correct
    2013-09-12 16:36:45 924 (FATAL): Unable to sync cpanel. Please verify your network connectivity to httpupdate.cpanel.net and re-run the installer

    # sh latest

    [20130912.163644] --force passed on command line. Upgrade will disgregard update config settings.
    die [updatenow] Unable to retrieve tier version info: Inappropriate ioctl for device
    exit level [die] (Unable to retrieve tier version info: Inappropriate ioctl for device)
    2013-09-12 16:36:45 918 (DEBUG): Detected a failed sync. Re-trying updatenow.static to correct
    2013-09-12 16:36:45 924 (FATAL): Unable to sync cpanel. Please verify your network connectivity to httpupdate.cpanel.net and re-run the installer

    Let me know if there is a solution for this problem.

    Thanks,
    Raafat

     
    #9 raafat, Sep 12, 2013
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    It looks like you opened a support ticket for this issue. Per the ticket, it was determine this was caused by a faulty NAT configuration. There were custom resolvers configured which may have also attributed to the problem.

    Thank you.
     
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    #10 cPanelMichael, Sep 12, 2013
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