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New WHM Feature Showcase Screen

Discussion in 'cPanel Announcements' started by cPanelNick, Apr 30, 2012.

  1. cPanelNick

    cPanelNick Administrator
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    **Mod edit: this announcement has been copied out from the original thread located here:
    Attracta to become new feature in cPanel & WHM (Q & A)


    We’d like to update this thread with several new developments directly and indirectly related to the comments and feedback we’ve received.

    We've stepped back from this particular topic and examined the whole process of notifying our customers of important product changes. cPanel is certainly no stranger to new features, and we have no plans on slowing down in that regard. We feel it's especially important now to take a serious look at our process and come up with a better way of letting our customers know of new features and settings so that they can get the most out of our software.

    cPanel has always tried to hold fast to a "do no harm" policy. But, sometimes a feature or security setting is too valuable to leave disabled. In those rare instances, new releases come out of the box with those key features enabled. We've never really liked that because we feel like your software configuration should be your choice. And we, probably more than anyone else in this industry, know how those newly enabled features can catch our customers off guard.

    We know there's a better way to handle this while continuing to fast track new functionality into production environments.

    Release notes and change logs don't seem to cut it. Its clear that not everyone has time to read these documents. While forum posts, news announcements, and press releases help, they are by no means 100% effective in getting the word out. It is ultimately frustrating for everyone when you don’t know about a change coming down the line.

    Our plan is to present you with a new Setup Wizard screen in the WHM upon the first visit after an upgrade. You'll have an opportunity to learn about each new feature along with a clear and simple choice to enable it. Once you've made your decision, the Setup Wizard won't alert you about these new features again. You'll also have the option of skipping the Setup Wizard for the time being so that you can return to it once you're more prepared to make a decision.

    Whether it's enabling the Advanced DNS Editor, Logaholic, the SMTP Tweak to prevent untracked mail messages, Brute Force Protection, IP Login Checking, Security Tokens, configuring Security Policy features, turning on MySQL slow query logging, and yes, even enabling (or not) our new Attracta Integration feature, our customers are going to have the final choice in how our software works for them. New functionality should be disabled by default, and our customers should have a clear and immediate choice to decide what works for them.

    For the first version of this new Setup Wizard screen, we plan on presenting you with a list of several of the most important of these tools, settings and features that we’ve added over the last few years. We really feel they deserve a closer look, and we'll identify what we consider to be the ideal default. We're also going to provide command line tools and remote APIs for setting these values as well so that you can easily propagate out changes across multiple installs.

    We genuinely hope that this new way of alerting you to product changes will empower you to make better decisions supported by clear information. We also believe that by adding this Setup Wizard to our WHM interface that we're providing a far simpler way for configuring new settings and ultimately making your life easier.

    Our initial plans concerning the Attracta Integration were focused on ensuring as little impact as possible to our core product development schedule. After some deep thinking and further discussions with Attracta, we both agree that our mutual customers will be best served by delaying the Attracta integration in order to accommodate this new Setup Wizard Feature Control, as it provides value for every new feature. We hope you'll agree.

    As always, we welcome your continued most valuable feedback, thank you.
     
  2. DomineauX

    DomineauX Well-Known Member
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    Re: Attracta to become new feature in cPanel & WHM (Q & A)

    Sounds like a great way forward Nick and I am glad to see that you guys stepped back and took a good look at how implementation of new things should be done in a most constructive and transparent way.
     
  3. the_pm

    the_pm Member

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    Re: Attracta to become new feature in cPanel & WHM (Q & A)

    Word cannot express how happy I am to see this new way forward.

    What a great compromise: mane us to put serious consideration into each piece of bundled software. Educate us on why you believe it is in our best interested to enable it. Sell us on it, and have us make a decision about it. Just don't enable it by default. I think that's a great solution, and I think it will give exposure to functionality many hosts probably forgot or didn't know existed.

    Big kudos if this is how you move forward on Attracta and future updates!
     
  4. Kent Brockman

    Kent Brockman Well-Known Member

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    Re: Attracta to become new feature in cPanel & WHM (Q & A)

    These are really great, great, great news. This topic take us to a heavy debate and finally cPanel demonstrated it is still the leader in webhosting software business by showing respect for customers opinions.
    Congratulations to everybody involved. We, customers, can continue breathing happilly as dark clouds have surrended before conscious thinking.

    This latest cpanelnick's statements should be copied to an individual new thread in cPanel Announcements to notificate everybody about this future, greatly appreciated, new feature, which will improve undoubtedly the cPanel experience for every sysadmin.

    Cheerz!
     
  5. Jones

    Jones Well-Known Member

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    Now cPanel is back! and my love to cPanel is back too :)

    Thank you for your sincere consideration to all of our concerns.

    cPanel do really listen.
     
  6. HostedPro

    HostedPro Member

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    Am I missing something or isn't Attracta available in CURRENT yet?
     
  7. twhiting9275

    twhiting9275 Well-Known Member

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    Apparently not, according to the current (heh) post.
    This is a good thing. It shows that cPanel MIGHt (might) actually be listening to their customers, the people that pay their bills, instead of just rolling out an all intrusive feature like this.
     
  8. nibb

    nibb Well-Known Member

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    This sounds great and I agree that new features should not be enabled by default unless they are security measures which need to be on for safety. Otherwise newbies installing a new server will leave this settings wide open to attacks.

    But I also suggest cPanel not to integrate a feature if people decide to disable it, or actually never enable it.

    Example: New upgrades came with Logaholic. I still have not decided if I will or not use this feature, as I need to digg further into language options, support, what features it has, license, benefits, disadvantages, possible security risks, etc.

    But on the cPanel client side the option is already there with a lock icon, because its disabled by the server admin.

    So what happens if I never enable it? Users will still see this option in their cPanel but locked. This is a way to advertise something before its actually enabled, not to mention users now blaming the provider for disabling features. If every new feature is going to appear in the client cPanel control panel even if the provider that is paying the cPanel licenses decides he wants this off, then its not ok, as the feature is still there for the client but disabled.

    If a feature is not enabled it should never appear or even be mentioned in the cPanel client side. I can live with the features being there on WHM forever, but they should not exists on a client or reseller side.

    Just my 2 cents.
     
  9. cPanelNick

    cPanelNick Administrator
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    Thats the plan moving forward.
     
  10. Ahgez.Com

    Ahgez.Com Registered

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    I'm liking this
    Thank you
     
  11. XenomediaBV

    XenomediaBV Well-Known Member

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    Nick, very considerate and wise decision. Thumbs up for cPanel!
     
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