thegent

Member
Aug 20, 2006
12
0
151
i have got the WHM manual but it does not give any real help
troubleshooting is not an issue in it
i cannot create an account

first it says unable to create user
then it says group already created

i'm lost
i cant find any docs to tell me what is wrong
 

rpmws

Well-Known Member
Aug 14, 2001
1,822
9
318
back woods of NC, USA
thegent said:
i have got the WHM manual but it does not give any real help
troubleshooting is not an issue in it
i cannot create an account

first it says unable to create user
then it says group already created

i'm lost
i cant find any docs to tell me what is wrong
errors mean something ..sometimes,.. they give you a real clue
 

thegent

Member
Aug 20, 2006
12
0
151
yes very true but it does not say why it cant add the user, it gives no clue on how to sort it out
 

rpmws

Well-Known Member
Aug 14, 2001
1,822
9
318
back woods of NC, USA
thegent said:
yes very true but it does not say why it cant add the user, it gives no clue on how to sort it out
maybe user name is taken? invalid user name?
 

AndyReed

Well-Known Member
PartnerNOC
May 29, 2004
2,221
4
193
Minneapolis, MN
thegent said:
that is not much help thankyou
Check /etc/passwd and /etc/group and see if the username/group are taken. You also need to check the /etc/httpd/conf/httpd.conf file. If you can't figure this out on your own, you can seek professional help either from your host or a third-party.
 

tweakservers

Well-Known Member
Mar 30, 2006
379
0
166
you need to ssh via root into your server in order to able to check out the file for the entries