Newbie question, confused about email setup


Jan 20, 2014
cPanel Access Level
Root Administrator
OK, It's probably simple but this is all another language to me.

I had a normal hosting account, until told I needed to get a vps server for my site. An importnt part of my site is sending emails.

I setup a few accounts. ie [email protected] [email protected] [email protected]

I did this in cpanel.

Emails composed from say my laptop using a totally different email like [email protected] to [email protected] go successfully. I can see them received in the web client Squirrel mail within cpanel.

Emails composed from squirrel mail within cpanel show up in the sent folder, but they don't reach destination email address i.e [email protected]

Ive paid freelancers to come in and set this up for me with no success.

Rather than I learn and go through, step by step process. Can I hire someone to resolve this for me?
Last edited by a moderator:


Staff member
Apr 11, 2011
Hello :)

Try searching for the destination email address in /var/log/exim_mainlog with a command such as:

exigrep [email protected] /var/log/exim_mainlog
Look for any specific failures related to the delivery of the email. As for your last question, you can find a list of system admin services at the following URL if you prefer to hire a system administrator to assist you with this:

cPanel Application Catalog - System Admin Services

Thank you.