NEWBIE Question: Setting up a new account

Hi

WHen I try to set up my first account since I've had my resellers account, I'm having a bit of difficulty. I try and make a package and it apparently takes however when I try to create a new account there is nothing in the packages drop down menu. And my new account cannot be completed. This is the message I get if I leave the packages option as default "Sorry you are at your limit for creating undefined plan accounts!" I'm a bit confused. Can someone please advise.

Thanks