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newly created FTP accounts can't login

Discussion in 'General Discussion' started by littleblue, Oct 22, 2009.

  1. littleblue

    littleblue Member

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    Im using Pure-FTP and can log in with both an ftp client and browser with the cpanel username and password but no additional ftp accounts I create in cpanel can log in. I get the following:

    220 FTP Server ready.
    500 AUTH not understood
    500 AUTH not understood
    KERBEROS_V4 rejected as an authentication type
    Name (localhost:root): username@mydomain.com
    331 Password required for username@mydomain.com.
    Password:
    530 Login incorrect.
    Login failed.

    I have tried both with and without the @mydomain.com with no success. Ay help would be greatly appreciated
     
  2. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    Are there any errors logged when attempting to login using one of the newly-created FTP accounts?
    Code:
    # tail -fvn0 /var/log/messages
    When creating or removing FTP accounts, are any messages logged by cPanel?
    Code:
    # tail -fvn0 /usr/local/cpanel/logs/error_log
    For possible fixes, I would try using the following feature in WHM to synchronize FTP account passwords.
    WHM: Main >> cPanel >> Synchronize FTP Passwords

    Here is the equivalent command to do the same via root SSH access:
    Code:
    # /scripts/ftpupdate
     
  3. littleblue

    littleblue Member

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    nope - there are no error messages and ftpupdate didn't fix the problem either. Any other suggestions?
     
  4. kbuser

    kbuser Well-Known Member

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    Can you FTP in directly from the shell?
     
  5. littleblue

    littleblue Member

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    from shell i get the response i posted above - same as from an ftp client. there is no problem in actually connecting, it's just that the login is never authorised and gives me a 530 every time even though I know the password/user is fine as I created the ftp accounts.
     
  6. littleblue

    littleblue Member

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    any more suggestions anyone?
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    What's this?
    Name (localhost:root): username@mydomain.com

    Looks to me like you're logging in incorrectly if I was to guess.

    What FTP client are you using?
     
  8. UNIXy

    UNIXy Well-Known Member

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    This can be fixed by making cPanel switch to proftpd and then switching back again to pure-ftpd.

    Regards
    Joe
     
  9. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    If the problem is persistent and nothing else suggested has worked yet, please consider submitting a ticket so that we can take a closer look at the specific issue being experienced; it may require more in-depth investigation that is not readily feasible via forums. If submitting a ticket please also PM me the ticket ID so I may follow up with the issue internally.
     
  10. saninfosys.com

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    Note the following to login to additional ftp:

    Host Address: mydomain.com OR IP of mydomain.com
    User Name: username@mydomain.com
    Password: yourftppassword
    Port: 21
     
  11. littleblue

    littleblue Member

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    I still haven't fixed this - any other ideas?
     
  12. madaboutlinux

    madaboutlinux Well-Known Member

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    Did you tried switching the Ftp server as someone suggested above? Switch to Pro-ftp and back to pure-ftpd, reset the password of the Ftp user once and give a try?

    If it still doesn't work, ask your hosting company to take a look at it OR submit a ticket to cPanel.
     
  13. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    For the FTP login username, please verify the domain entered is that of the account's primary domain name (instead of an add-on or parked domain).
    Example:
    Code:
    ftpuser@primarydomain.tld
     
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