newly created FTP accounts can't login

littleblue

Member
Oct 13, 2007
8
0
51
Im using Pure-FTP and can log in with both an ftp client and browser with the cpanel username and password but no additional ftp accounts I create in cpanel can log in. I get the following:

220 FTP Server ready.
500 AUTH not understood
500 AUTH not understood
KERBEROS_V4 rejected as an authentication type
Name (localhost:root): [email protected]
331 Password required for [email protected].
Password:
530 Login incorrect.
Login failed.

I have tried both with and without the @mydomain.com with no success. Ay help would be greatly appreciated
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,545
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter
Are there any errors logged when attempting to login using one of the newly-created FTP accounts?
Code:
# tail -fvn0 /var/log/messages
When creating or removing FTP accounts, are any messages logged by cPanel?
Code:
# tail -fvn0 /usr/local/cpanel/logs/error_log
For possible fixes, I would try using the following feature in WHM to synchronize FTP account passwords.
WHM: Main >> cPanel >> Synchronize FTP Passwords

Here is the equivalent command to do the same via root SSH access:
Code:
# /scripts/ftpupdate
 

littleblue

Member
Oct 13, 2007
8
0
51
nope - there are no error messages and ftpupdate didn't fix the problem either. Any other suggestions?
 

littleblue

Member
Oct 13, 2007
8
0
51
from shell i get the response i posted above - same as from an ftp client. there is no problem in actually connecting, it's just that the login is never authorised and gives me a 530 every time even though I know the password/user is fine as I created the ftp accounts.
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,545
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter
If the problem is persistent and nothing else suggested has worked yet, please consider submitting a ticket so that we can take a closer look at the specific issue being experienced; it may require more in-depth investigation that is not readily feasible via forums. If submitting a ticket please also PM me the ticket ID so I may follow up with the issue internally.
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,545
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter
I still haven't fixed this - any other ideas?
For the FTP login username, please verify the domain entered is that of the account's primary domain name (instead of an add-on or parked domain).
Example:
 

mffazlan

Registered
Oct 17, 2019
1
0
1
Sri Lanka
cPanel Access Level
Website Owner
Hi,
I am new to WHM AWS, And I have created a cPanel account and I am unable to connect FTP server.

Host
Username
password

are correct but I am getting this error log on File Zilla
"
Status: Resolving address of cpanel.hoxtoncapital.com
Status: Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".
Error: Could not connect to server
Status: Waiting to retry...
"
Do I need to enable from WHM?
Any help would be greatly appreciated
Thanks
 

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