Newly created websites not loading

thinklol

Member
Aug 12, 2011
11
0
51
Hi,
I have no idea when it started happening, but I just now noticed it when I tried to create a new account. I created - REMOVED - today as a test and for some reason it won't load. It loads until firefox eventually gives up and says Connection Timed out. Everything else on the sites work out fine, it's just the new websites. Has anyone had this problem before?
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello :)

Is this happening for any new account that you create? If so, do you notice any error messages in the cPanel error log when you create the account? The cPanel error log is located at:

Code:
# /usr/local/cpanel/logs/error_log
Does the directory structure for new accounts look normal within the "/home/username" directory?

Thank you.
 

thinklol

Member
Aug 12, 2011
11
0
51
Hi,
The directory looks normal, nothing new or odd in there. As for the error log,

Cpanel::Logd::scanbandwidth('', undef) called at /usr/local/cpanel/libexec/cpanellogd line 178
[2013-05-25 03:24:15 +0400] info [cpanel] Unable to update locale. No locale specified.
[2013-05-25 03:27:17 +0400] info [cpmysqladmin] Creating MySQL database booknoti_wp310 for user booknoti
[2013-05-25 03:27:17 +0400] info [cpmysqladmin] Creating MySQL virtual user booknoti_wp310 for user booknoti
Cpanel::Logd::scanbandwidth('', undef) called at /usr/local/cpanel/libexec/cpanellogd line 178
[2013-05-26 20:36:34 +0400] warn [Fileman::listfiles] Encountered error in Fileman::listfiles: Internal error: can't find that folder: /home/booknoti/usr/local/apache/domlogs/booknoti

The rest accounts i've tried creating do not show up on the error logs
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
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Is this happening for any new account that you create, or is it isolated to a single account? Are you able to load simple HTML test pages for the account? Also, does the domain name resolve to the IP address it's assigned on the cPanel server?

Thank you.
 

thinklol

Member
Aug 12, 2011
11
0
51
Hi,
It's happening to every new account I create. As for the nameservers, the domain name matches the one assigned to it

- - - Updated - - -

Actually i just looked on who.is and apparently my ns2 is pointing to a different nameserver that doesn't match the one I have on my domain registrar or whm. Do you know how i would go about changing that?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Actually i just looked on who.is and apparently my ns2 is pointing to a different nameserver that doesn't match the one I have on my domain registrar or whm. Do you know how i would go about changing that?
You can access your domain registrar and ensure the name servers assigned to the domain name are assigned the correct IP addresses. You can then ensure the "A" records on the cPanel server match the name server IP addresses used at the registrar.

Thank you.
 

thinklol

Member
Aug 12, 2011
11
0
51
Hi,
I've fixed it and it now points to correct ip. I tried creating another domain but I still get the same issue, it loads and loads till I get a "connection timed out error"