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No Access to E-mail after transfer with current password

Discussion in 'E-mail Discussion' started by dortgendizayn, Dec 28, 2017.

  1. dortgendizayn

    dortgendizayn Member

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    Hello,
    I've just moved my server to another one with WHM transfer tool but i'm having
    a trouble about mail passwords and login.

    Old passwords (which i am exactly sure these are true) won't be accepted by server,
    it says "Login Failed" for each email account.
    But if i update email password with something else i can login to email account.

    What should be problem?
     
  2. rpvw

    rpvw Well-Known Member

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  3. dortgendizayn

    dortgendizayn Member

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    There aren't log file name called backup_restore_manager_log or backup_restore_manager_error_log at the /usr/local/cpanel/logs directory.

    We can't access neighter webmail nor email desktop client until update their passwords, if i update password of email then
    it is able to login.
     
  4. rpvw

    rpvw Well-Known Member

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    So if you update the password you can log in OK ...... how about if you then update the password a second time with the original password that previously did not work ?

    If it will not allow you to use the original password, perhaps the Password Strength Configuration for email on the new server is set differently to the old server ?
     
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  5. dortgendizayn

    dortgendizayn Member

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    If i update password with old one, login is fine. System just needed put a password and update process for every email address.
    I'm using old passwords again and again, after update login successfull.
     
  6. rpvw

    rpvw Well-Known Member

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    In that case, I wonder if the problem is being caused by a change in the way that the SQL database on the new server stores the encrypted email password ?

    When you do a password update, the SQL will take the password and encrypt it with whatever new method it uses, so the password works again, even though the password itself hasn't changed.

    I remember when I updated my databases to MariaDB, I had to re-generate a lot of passwords to match the new encryption algorithm.

    If this is the cause of the problem, I would have expected that you should have got some warning about that during/after the transfer process though.
     
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  7. dortgendizayn

    dortgendizayn Member

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    It is possible, but how can i regonize that problem i don't know.
    I've checked logs on Review Transfers and Restores section at WHM so everything is fine. No error no warning.
    Everything is green. But there should be a way to update algorithym if you are correct.

    I don't think about what is sysadm doing if server has thousands of mail accounts. We cant update one by one.
     
  8. rpvw

    rpvw Well-Known Member

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    Maybe one of the cPanel staff will have a script that will fix your problems.

    I do see some scripts in /usr/local/cpanel/scripts that may help, but they are not mentioned in WHM Scripts - Version 68 Documentation - cPanel Documentation , and respecting the ......
    ...... I would not like to recommend anything to you myself.

    I did find some older threads on these forums that may help if your issue does turn out to be password hashing:

    Transfer from cPanel MySQL 5.0 to cPanel with MariaDB 10 - old passwords
    MySQL 5.0 / 5.1 and doing away with "old style passwords"
     
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    #8 rpvw, Dec 28, 2017
    Last edited: Dec 28, 2017
  9. dortgendizayn

    dortgendizayn Member

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    I see, i've opened a ticket to closer look by cpanel staff, by the way thank you for your help.

    You mean mysql 5 to mariadb or mysql 5.0 to 5.1 but it doesn't fit in my case,
    i've moved from 5.6.36 to 5.6.38 there isn't minor or major update.

    its really overkill proces for us. where is cpanel stuff :)
     
  10. rpvw

    rpvw Well-Known Member

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    I am sorry I couldn't provide you with a solution, thank you for your patience and putting up with my ramblings :)
     
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  11. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    Could you let us know the ticket number?

    Thank you.
     
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