no data on Logaholic

[newbies]

I enabled Logaholic for one domain on my server but never see any data processed and displayed from the domain's cpanel Logaholic page. I tried to disable and reenable, it did not make difference.

I google and found someone suggest to run this
/usr/local/cpanel/base/3rdparty/Logaholic]# php update.php "conf=www.myweb.com&reset=1"

So I ran that command, and got this:

Configuration www.myweb.com doesn't exist

Indeed, I did not see any configuration file for the domain in the folder /usr/local/cpanel/base/3rdparty/Logaholic

I guess it was becasue the configuration file is missing for the domain. How can i manually set it up?

Thank you!

 

[cPanelMichael]

Hello

Have you ensured that new data is populated in the Apache domlog for this domain name? You can check this by reviewing the file at:

# /usr/local/apache/domlogs/domain.com

If so, try updating the statistics for the account manually via:

# /scripts/runweblogs username

You should see Logaholic data being referenced when using this command.

Thank you.

 

[newbies]

Thank you for reply.

The data is there for the domain in /usr/local/apache/domlogs and also Awstat works.

run /scripts/runweblogs -mydomain
return:
[cod]Log checker loaded ok..
==> cPanel Log Daemon version 25.0
Logs are already being processed, please try again later.[/code]

Also, there is nothing in /home/mydomain/tmp/logahoic

 

[cPanelMichael]

You can try forcing an update of Logaholic via

/usr/local/cpanel/bin/update-logaholic --force

Then, make sure it's enabled in "WHM Home » Server Configuration » Statistics Software Configuration".

If the issue continues, please open a support ticket so we can take a closer look:

Submit A Ticket

You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[newbies]

Ticket submitted with the number: 4247743

 

[cPanelMichael]

To update, this issue was resolved with the following commands:

cd /usr/local/cpanel/base/3rdparty/Logaholic
php update.php "conf=domain.com&reset=1"

Thank you.