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No email on succeeded backup

Discussion in 'Data Protection' started by fate12, Aug 4, 2015.

  1. fate12

    fate12 Active Member

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    Since a couple of weeks I only receive backup notification emails when backups failed (transport errors).

    Did anything change?
     
  2. PropertyBuyer

    PropertyBuyer Member

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    I have also noticed this. I was receiving emails when the backup completed but now it has stopped. I may need to check all my email settings though because one of my hosts has just upgraded their system.
     
  3. 24x7server

    24x7server Well-Known Member

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    Hello,

    Are you getting any error in your backup logs file ? Please check it and update here so that we can assist you on this.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please review:

    "WHM Home » Server Contacts » Contact Manager"

    Do you have "Backup Successful" configured to a priority that should send an email notification?

    Thank you.
     
  5. PropertyBuyer

    PropertyBuyer Member

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    I don't see Server Contacts at all in my user interface. When I ask for a full backup my regular email address is shown as the one to notify when the backup is complete. I have checked my email address and it is working fine. Any ideas?
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    You will need to contact your hosting provider if you do not have root access. Your issue is likely separate from the original poster, who has root access to their system.

    Thank you.
     
  7. PropertyBuyer

    PropertyBuyer Member

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    You are right that I currently don't have root access but the problem seems to be the same i.e. email notification of completed backups was working and has now stopped working. We are considering moving to an additional host with cPanel but we need to know that these simple features work before we make the move.
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Email notifications from the system sent to root on completed backups, is different than the notification of backup completion in your cPanel.

    How do you know it has stopped working on your end? Backups you generate in your cPanel are not automatic, you have to make them happen manually. When you Generate a Full Backup from within your cPanel, is it actually completing? If it is completing you should see it listed on the same page where you initiated the Backup.
     
  9. PropertyBuyer

    PropertyBuyer Member

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    Yes the backups are completing but we are not being notified by email as we were a few weeks ago. There is a field to enter the required email address when you manually start the full backup. This email address can be any address chosen by the user and not related to the domain. We have checked spam filters and the emails have simply stopped arriving.
     
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You might want to get together with your Hosting Provider about this. They can check the servers log for the email you're using for that Backup and will see where its going, or not.
     
  11. PropertyBuyer

    PropertyBuyer Member

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    Ok I will do that if Cpanel are not aware of any bugs introduced in the last few weeks. Do you suggest the cPanel host, the email host or both?
     
  12. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Whoever manages your email and has root access to the servers logs.
     
  13. fate12

    fate12 Active Member

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    This was configured on all our servers but apparantly an update removed this setting.
    So we have to go through all our servers to put this setting back.
    Which is a bit annoying...;)
     
  14. PropertyBuyer

    PropertyBuyer Member

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    Are you saying a cPanel software update caused the problem for you?
     
  15. joncay

    joncay Registered

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    Hello ;)

    I can confirm a recent cPanel software update has also caused this problem for me. On 3 different servers, I stopped receiving various notifications a few weeks ago, including backup completions (both success AND failures!).

    It appears that all the Alert Priority assignments in the Contact Manager have been reset to their default values. Once I've reconfigured everything to the way it was (I think), missing email notifications have started coming through again.

    A bit unsettling to be honest! Makes me wonder if any other settings may have been lost or reset to their default values. Obviously, going through every single cPanel configuration screen to double-check everything against my setup documentation, for 3 different servers, is not an option.

    My boxes are working fine and fulfilling all their duties, so I don't care much for new cPanel features and in an effort to avoid becoming paranoid (that something has broken when future updates are applied), I would actually consider turning them off if it wasn't for potentially missing important security updates and fixes.

    Am I overreacting? I'm surprised there aren't this many posts in this thread - have other users also experienced this?
     
  16. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    It's important that you review the release notes for new versions of cPanel. For instance, the following is stated in our 11.50 release notes:

    As of cPanel version 11.52, new "Alert Types" for "WHM Home >> Server Contacts >> Contact Manager utilize the following default alert priority values for the importance of the notification:
    • High (3) — Items that require immediate attention.
    • Sometime (2) — Non-critical Items that require action.
    • Low (1) — Informational messages that do not require action.
    You can adjust these alert priorities your in WHM's Contact Manager interface, which includes some UI changes to help better define the alert notifications.

    Thank you.
     
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