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No emails are being received from Wordpress hosted on cPanel

Discussion in 'E-mail Discussion' started by bebory, Jul 7, 2016.

  1. bebory

    bebory Registered

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    I am a total CPanel newbie - I have root access and have a website in which I have a form creator set up.
    When filling out the form none of the emails are received to the recipient or the administrator. When looking at the cpanel admin files, it indicates that the email was sent.

    I have this same plugin on another server not running cpanel and it works fine.
    Please help
     
    #1 bebory, Jul 7, 2016
  2. SysSachin

    SysSachin Well-Known Member

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    Hello,
    You have to check mail logs on the server. The logs will show the exact reason the mail issue.
     
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    #2 SysSachin, Jul 8, 2016
  3. ssfred

    ssfred Well-Known Member

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    Check and ensure that /etc/localdomians and /etc/remotedomains are in tune with the type of MX record for the domain.
     
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    #3 ssfred, Jul 8, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Could you search for one of the messages in /var/log/exim_mainlog and let us know the output? Here's an example of a command you can use:

    Code:
    exigrep user@affected-domain /var/log/exim_mainlog
    Ensure you post the relevant output in CODE tags, and remove any identifying information about the domain name or server.

    Thank you.
     
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    #4 cPanelMichael, Jul 8, 2016
  5. NOC_Serverpoint

    NOC_Serverpoint Well-Known Member

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    Hello,

    Open the file wp-includes/class-phpmailer.php

    In the file you should find:

    // PROPERTIES FOR SMTP

    In my file its on line 166.

    Below that you can edit the SMTP information for wordpress, if you are using googleapps you can use the following information for that:

    host: ssl://smtp.gmail.com
    port: 465
    smtpsecure: tls
    smtpauth: true
    username: your google apps username
    password: your google apps password

    Just leave the other smtp settings as they are.

    Save that file and upload, now any emails being sent via a contact form from your blog should send just fine.
     
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    #5 NOC_Serverpoint, Jul 10, 2016
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